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            Create a Managed RMA Return Order

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            Create a Managed RMA Return Order

            Use the return management authorization (RMA) workflow to create a managed return for one or more order items that have been fulfilled and are associated with a managed order summary.

            Required Editions

            If you want to immediately issue a refund or are using D2C Commerce, instead create a simple return. D2C Commerce doesn’t include RMA functionality.

            1. From the Navigation bar, open the Order Summaries list view page.
            2. Select the order number that contains the items to return, and open the corresponding order summary record.

              You can also open the order summary directly from the customer’s account in the Service Console.
            3. On the Related tab, in the Return Orders section, confirm that there’s no existing return order for the items.

            4. From the Actions & Recommendations list, select RMA Return Items.
            5. On the Return Items page, select the items to return, and click Next.
              Only eligible items are listed.
            6. For each item selected, enter the required information. Or, to return items in bulk, use the Apply to All Items row.
              If a selected item already has a quantity being returned on another order, you must select a different reason.
            7. Click Next.
            8. Review the return information, and submit the return.
            9. Click Finish.

            See Also

             
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