Connect B2C Commerce and Order Management

Set up a connection between B2C Commerce and the Salesforce org where Order Management is configured. This connection enables Order Management to receive orders from B2C Commerce and get product and pricing data for creating and updating orders.

1. Log in to Salesforce as a System Administrator.
2. From Setup, in the Quick Find Box find and select B2C Commerce Connections.
   If the link doesn’t appear, try logging out and back in again.
3. On another tab,
4. Click New Connection.
5. In the Connection Request section, enter the connection name and the B2C instance ID.
   Find the B2C instance ID in Business Manager. Go to Administration | Global Preferences | Salesforce Order Management Integration Administration and copy the tenant ID.
6. Click Save.
7. In the Allow Tenant Linkage window, click Allow.
8. Move the Available Connection Type that you want to use to Selected Connection Type.

   Get orders from B2C Commerce	Select Order Integration
   Get product and pricing data for creating and updating orders	Select Cart and Checkout Data (Requires a Growth license)
   Connect your instance to core	select Order Self-Service

9. Click Save and confirm the connection request.
10. Wait to receive an email at your System Administrator email address indicating that the provisioning is complete.
11. In the Tenant Connections section, find your connection.
    If the connection was provisioned successfully, it appears with Status Provisioned.

    If the provisioning failed, it appears with Status Failed and more information in the Failed Reason column. If you can’t solve the issue, open a case with Salesforce Support. Include your B2C Commerce instance ID, Salesforce org ID, the information in the Failed Reason column, and whether the connection is new or you clicked its Retry link.

12. In a separate tab, log in to B2C Commerce Business Manager.
13. In B2C Commerce Business Manager, go to Administration | Global Preferences | Salesforce Order Management Integration Configuration.
14. Select Active.
15. Click Save, and in the confirmation window, click OK.