Order Summary and the Order Lifecycle

When a shopper or buyer submits an order from your ecommerce storefront, the details of the transaction are transmitted to Order Management and two data objects are created: an order and an order summary. The order, which represents the initial transaction, becomes the foundation of the order summary. At this point, all information in the order and order summary match, the order is locked, and all subsequent order activity is tracked using the order summary.

Order Management also creates other order objects to represent specific elements, such as products, payments, and shipping. In addition, substantive changes to an order, such as a cancellation or return, generate a change order object. As an order moves through the order lifecycle stages, the order summary is updated so that you always have a current view of an order’s status.

From the order summary, you can see all information about the order, including:

• Who placed the order and when it was submitted
• What was ordered (products, quantities, and prices)
• What items have been allocated
• What items have been fulfilled
• What items can be canceled or returned
• What items have been canceled
• What items have been returned
• Where and how items were shipped
• How much money has been authorized, captured, and invoiced
• How much money has been refunded on returned and canceled items
• All activity on the order since it was submitted
• Active process exception alerts

Note

An order summary can hold up to 2000 products, however the Order Management service flows can process up to 100 products only.

For example, a merchant wants to return 135 product from an order containing 250 products. The merchant runs the Return flow twice, because the maximum number of products that can be serviced is 100.

You can access related records from links on the Order Summary page in the Order Management Console.