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Salesforce Order Management
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            Payment Fields

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            Payment Fields

            The Payment object represents a single payment capture or sale.

            Required Editions

            View supported editions.
            Note
            Note Depending on your page layout and field-level security settings, some fields aren’t visible or editable.

            This table lists the fields on the Payment object.

            Field Label Description
            Account The account of the customer who made the payment.
            Amount The amount to be debited or captured.
            Audit Email The email address of the user who initiated the payment.
            Balance The total amount of the payment.
            Cancellation Date The date that the payment was canceled.
            Cancellation Effective Date The date when the payment cancellation takes effect.
            Cancellation Gateway Date The date when the cancellation request was processed by the gateway.
            Cancellation Gateway Reference Number The payment cancellation transaction ID created by the payment gateway.
            Cancellation Gateway Result Code The gateway-specific result code for the cancellation. This code is mapped to a Salesforce result code.
            Cancellation Salesforce Result Code The Salesforce result code for the cancellation
            Comments Comments about the payment record.
            Date The date when the payment record was created.
            Effective Date The date when the payment takes effect.
            Gateway Date The date when the payment was processed by the gateway.
            Gateway Reference Details Additional information about the payment that can’t be stored in other fields on the payment record.
            Gateway Reference Number The payment transaction ID created by the payment gateway.
            Gateway Result Code The gateway-specific result code for the payment. This code is mapped to a Salesforce result code.
            Gateway Result Code Description The description of the gateway result code.
            Impact Amount

            The payment’s financial impact against the customer’s accounts receivable.

            • If the payment is valid, the impact amount is the negative of the payment amount.
            • If the payment is voided, the impact amount is zero (0).
            IP Address The IP address of the user who initiated the payment.
            MAC Address The MAC address of the user who initiated the payment.
            Net Applied The total payment amount that has been applied, including adjustments.
            Net Refund Applied The total refund amount that has been applied, including adjustments.
            Order Payment Summary The order payment summary associated with the payment.
            Payment Authorization The authorization record for the payment. 
            Payment Gateway The payment gateway that processed the payment.
            Payment Group The payment group associated with the payment.
            Payment Method The payment method used by the customer to initiate the payment.
            Payment Number The auto-generated ID number for the payment record.
            Phone The phone number of the customer who initiated the payment.
            Processing Mode

            Indicates whether the payment was made outside of the Salesforce platform.

            Possible values are:

            • External—The transaction occurred outside of the Salesforce payment platform.
            • Salesforce—Salesforce made and recorded an external call to the payment gateway.
            Salesforce Result Code

            The Salesforce result code for the payment transaction. This value can be mapped to one or more gateway result codes.

            Possible values are:

            • Decline—The gateway call failed, but it may still work if the transaction is attempted again. For example, the customer had insufficient funds or briefly lost their connection.
            • Indeterminate—The gateway didn’t respond to the call. This response usually happens when Salesforce times out while waiting for a response from the gateway.
            • Permanent Fail: The gateway call failed and won’t work even if tried again. Gateway calls fail permanently for one of two reasons:
              • Hard Decline—The customer’s payment account has been closed or terminated.
              • Fraud—The gateway recognized the payment or payment method as known fraud
            • Requires Review—The customer’s bank requires more information before completing the payment.
            • Success—The gateway call succeeded.
            • System Error—Salesforce ended the payment request before receiving a response. For example, Salesforce lost credentials or access to its server. Salesforce ends payment calls if it doesn’t receive a response from the gateway within two minutes.
            • Validation Error—Customer payment data was incorrect. For example, the payment was submitted with a misspelling in the credit card address or an incorrect CVV.
            Status

            Indicates the status of the payment transaction.

            Possible values are:

            • Canceled—The payment has been voided and can no longer be allocated
            • Draft—The payment can be edited before posting it and allocating it to a target.
            • Failed—The authorization for the payment failed.
            • Processed—The payment has been finalized and can be allocated against a target.
            Total Applied The total amount of the payment that has been applied against an invoice.
            Total Refund Applied The total amount of the refund that has been applied against the payment.
            Total Refund Unapplied The total amount of a previously applied refund that has been unapplied from the payment.
            Total Unapplied The total amount of the payment that was previously applied against an invoice that has been unapplied.
            Type

            Indicates how the customer used this payment.

            Possible values are:

            • Capture
            • Sale

            See Also

             
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