Using Return Merchandise Authorization

Sometimes, it’s useful to track the return process before issuing a refund. A return merchandise authorization (RMA) gives you closer oversight on the return process, to make sure that the product is returned in the appropriate condition and quantity. RMAs can be especially user for larger, more expensive items, or for smaller businesses that have limited stock. For example, if the wrong product was shipped, the RMA ensures the product is returned before you refund the cost.

• Managed and Unmanaged RMA Return Orders
  Return merchandise authorization (RMA) return orders support both managed and unmanaged orders, so whatever degree of service you provide for orders, you can still keep a tight level of control over returns and refunds.
• Create a Managed RMA Return Order
  Use the return management authorization (RMA) workflow to create a managed return for one or more order items that have been fulfilled and are associated with a managed order summary.
• Close a Managed RMA Return Order
  When you receive returned order items, you can close the return order and process a refund to the shopper or buyer.
• Create an Unmanaged RMA Return Order
  You can create an unmanaged RMA return order to manually track a return for one or more order items directly from the Order Summary page. You can create an unmanaged RMA return order only for items that are fulfilled and associated with a managed order summary.
• Submit an Unmanaged RMA Return Order
  When you receive returned order items, you can submit the unmanaged RMA return order and process a payment refund to the shopper or buyer.
• Cancel a Managed or Unmanaged RMA Return Order
  If the shopper or buyer doesn’t return the expected items, you can cancel an RMA return order.