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            Refund Fields

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            Refund Fields

            The Refund object represents a single refund transaction.

            Required Editions

            View supported editions.
            Note
            Note Depending on your page layout and field-level security settings, some fields aren’t visible or editable.

            This table lists the fields on the Refund object.

            Field Label
            Account The customer account containing the payment that this refund targets.
            Amount Total amount of this refund.
            Audit Email The email address of the customer who initiated the refund.
            Balance

            Remaining balance following refund line applications.

            Balance = Amount – Net Applied
            Cancellation Date The date when the refund was canceled. This parameter is required for void services.
            Cancellation Effective Date The date when the cancellation of this refund takes effect.
            Cancellation Gateway Date The date when the cancellation transaction was processed in the payment gateway.
            Cancellation Gateway Reference Number The unique ID for the cancellation transaction generated by the payment gateway.
            Cancellation Gateway Result Code The gateway-specific result code for the cancellation transaction. This result code is mapped to a Salesforce result code.
            Cancellation Salesforce Result Code The Salesforce result code for the cancellation transaction
            Comments Comments about the refund.
            Date The date when the refund was initiated.
            Effective Date The date when the refund application becomes effective.
            Gateway Date The date that a successful gateway communication caused the creation of this refund.
            Gateway Reference Number The unique transaction ID created by the payment gateway.
            Gateway Result Code The gateway-specific result code for the refund transaction. This result code is mapped to a Salesforce result code.
            Gateway Result Code Description The description of the gateway result code.
            Impact Amount

            Shows the refund’s financial impact against the customer’s accounts receivable.

            • If the refund amount is valid, the impact amount is equal to the refund amount if the refund amount is valid.
            • If the refund amount is void, the impact amount is zero (0).
            • If the refund is canceled, the impact amount is blank.
            IP Address The IP address of the user who initiated the refund.
            MAC Address The IP address of the user who initiated the refund.
            Net Applied

            The net refund applied.

            Net Applied = Total Applied - Total Unapplied
            Order Payment Summary The order payment summary associated with the refund.
            Payment Gateway The payment gateway used to process this refund.
            Payment Group The payment group for the payment being refunded.
            Payment Method The payment method used to create the payment that is being refunded.
            Phone The phone number of the customer who initiated the refund.
            Processing Mode

            Indicates whether the payment has been made outside of the payment platform.

            Possible values are:

            • External - Transaction occurred outside of the Salesforce payment platform.
            • Salesforce - Salesforce made and recorded an external call to the payment gateway.
            Refund Number The auto-generated ID number for the refund.
            Salesforce Result Code

            The Salesforce result code for the refund transaction. This value can be mapped to one or more gateway result codes.

            Possible values are:

            • Decline—The gateway call failed, but it may still work if the transaction is attempted again. For example, the customer had insufficient funds or briefly lost their connection.
            • Indeterminate—The gateway didn’t respond to the call. This response usually happens when Salesforce times out while waiting for a response from the gateway.
            • Permanent Fail: The gateway call failed and won’t work even if tried again. Gateway calls fail permanently for one of two reasons:
              • Hard Decline—The customer’s payment account has been closed or terminated.
              • Fraud—The gateway recognized the payment or payment method as known fraud
            • Requires Review—The customer’s bank requires more information before completing the payment.
            • Success—The gateway call succeeded.
            • System Error—Salesforce ended the payment request before receiving a response. For example, Salesforce lost credentials or access to its server. Salesforce ends payment calls if it doesn’t receive a response from the gateway within two minutes.
            • Validation Error—Customer payment data was incorrect. For example, the payment was submitted with a misspelling in the credit card address or an incorrect CVV.
            Status

            Indicates the status of the refund transaction.

            Possible values are:

            • Canceled—The refund has been voided and can no longer be allocated
            • Draft—The refund can be edited before posting it and allocating it to a target.
            • Failed—The authorization for the refund failed.
            • Processed—The refund has been finalized and can be allocated against a target.
            Total Applied The total amount of the refund applied against an invoice.
            Total Unapplied The total amount of the refund that was previously applied against an invoice that has been unapplied.
            Type

            Indicates how this refund is used.

            Possible values are:

            • NonReferenced - Standalone refund not linked to a payment.
            • Referenced - Refund made against a payment.

            See Also

             
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