Return an Order Item

Digital selling channels give customers many ways to initiate and complete returns for items that they purchased online. Order Management tools help you manage the various return scenarios.

• Choose a Return Type
  When processing a return, you can process a simple return and issue a refund or create a return order and return merchandise authorization.
• Create a Simple Return with a Refund
  Use the simple return workflow to process a return for one or more items and issue a refund. For example, a customer can use a return slip included with the order invoice to return items directly to you without contacting a service rep or creating a return request online. If you don’t track returns that are initiated online or through a service rep, you can also use this workflow. You can process a simple return with a refund only for items that are fulfilled and associated with an order summary.
• Using Return Merchandise Authorization
  Sometimes, it’s useful to track the return process before issuing a refund. A return merchandise authorization (RMA) gives you closer oversight on the return process, to make sure that the product is returned in the appropriate condition and quantity. RMAs can be especially user for larger, more expensive items, or for smaller businesses that have limited stock. For example, if the wrong product was shipped, the RMA ensures the product is returned before you refund the cost.
• Charge Return and Cancel Fees
  You can charge fees for an order item being returned or canceled. Create one or more products to represent the fees, then implement a return or cancel process that handles them.
• View Return Orders
  A return order record contains details about the returned items and related records, including the associated order summary.