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Configuring Refund Processing Policies for Credit Cards
RetailCloud's Refund Processing Policies for Credit Cards lets merchants configure their preferred refund processor according to order type.
RetailCloud's Refund Processing Policies for Credit Cards allows merchants to configure their preferred refund processor based on the type of order (online, in-store, mixed cart, and web orders) and the order controller for credit card orders. With this feature, merchants can also decide whether to support unreferenced refunds.
- Refund System Options
With Point of Sale, process credit card refunds using default, unreferenced, or external systems.
Configuration and Setup
- In CMS, go to .
- Under Refund Processing Policies for Credit Cards, edit a policy for the order type. In-store, Endless Aisle, and Mixed Cart orders are placed in-store. Endless aisle orders are online orders placed in-store. Web Order refers to ecommerce orders placed outside RetailCloud.
- On the next screen, select a processor under. For more information on available processor types, refer to Refund System Options.
- Save your changes.
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