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            Socket Mobile Scanner Setup Guide

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            Socket Mobile Scanner Setup Guide

            Integrate your Socket scanner with the Point of Sale (POS) app to streamline barcode scanning. Supported models connect via Bluetooth, enhancing the checkout process.

            Socket scanners supported in the POS app are listed below:

            Supported Model Connection Type
            700 Series, 800 Series, D750, D760, DuraSled (Supported Hardware) Bluetooth

            Prerequisites

            • Modern POS App build: 5.1.0 or above
            • Platform Support: iPhone & iPad
            • Offline Support: Yes
            • Connection Type: Bluetooth

            Configure Point of Sale CMS for Socket Mobile Scanner

            Set up the scanner by enabling app settings in Point of Sale CMS, pairing it with your iPad, and connecting through the POS app's Device Manager.

            Turn On App Config Settings

            1. Go to APPS > STORE > Modules > Peripherals.
            2. Edit the Supported Barcode scanners.
            3. Select the socket scanner.
            4. Select Set.Socket selected in the Supported Barcode Scanners box
            5. To configure the socket scanner, enter the Socket Barcode Scanner App Key and Socket Barcode Scanner App ID. Contact the Salesforce app team for the Key and App ID. The Socket Barcode Scanner APP Keya nd App IDs
            6. Select Save in the top right corner.

            Multiple Scanners in a Region

            If you're using two or more different types of scanners in a country, you can configure your POS app to switch a scanner at the touch of a button.

            1. Create or edit an existing Hamburger menu layout. For more information, read Hamburger Menu.
            2. Select the blue + sign at the bottom of the screen.
            3. Enter the text to be seen on the app and select an icon, if applicable.
            4. Under Visibility, select Always.
            5. Under Menu Type, select Deep link.
            6. Select Set Deep Link to the right (highlighted in blue).
            7. In the deep link picker, go to Store Associate in the menu to the left and select Switch Barcode Scanner.
            8. Select Set and Save.
            9. If you haven't assigned your Hamburger menu to an app config, do so now.

            Configure POS App for Socket Mobile Scanner

            Reset the scanner to factory defaults, pair it with your iPad via Bluetooth, and connect it within the Point of Sale (POS) app.

            Configuring a New Scanner

            1. Turn OFF the Bluetooth setting on the iPad.
            2. Scan the below reset barcode to make sure the scanner is reverted to factory defaults. The Socket Mobile Scanner default barcode
            3. Turn ON the scanner using the power button and scan the barcode to configure the scanner to work with the iOS app.The iOS app configuration barcode for Socket Mobile Scanners.

            Configuring Automatic Scanning

            Use these steps to configure the barcode scanner to automatically scan barcodes. This is only available for Modern POS >= 9.2.1.

            1. On your device, go to Settings > Bluetooth to make sure your scanner isn't connected to your device. If "connected" is denoted next to your scanner, tap "i" and tap "Disconnect".
            2. Scan the barcode in the table associated with your configuration.
            3. In your Modern POS, go to Device Manager and connect to your scanner.
            Scan Mode Description Barcode
            Mobile Manual scan mode; scanner will only scan if the trigger is pressed. The manual scan mode barcode for automatic scanning.
            Stand Scanner automatically scans barcodes regardless of if they're in the stand. The stand scanner barcode.
            Detect If the scanner is in the stand, the scanner will automatically scan the barcode. After it’s removed from the stand, the barcode scanner requires the user to press a trigger to capture the barcode. Placing the scanner back in the stand results in it automatically scanning again. The detect scanner barcode.
            Auto Scanner will automatically scan barcodes regardless of if they stand or not. After the trigger button is pressed, the scanner writes in "Mobile" mode. The auto-detect scanner barcode.
            Tip
            Tip

            If scanning from the stand, the “field of view” is drastically reduced to within a foot, eliminating false barcode captures. Charging cradle automatic scanning can be triggered for any detected movement of barcode codes feet away from the scanner and isn't the advised configuration.

            Reverting to Manual Scan Mode

            The table describes the different user experiences based on scan mode:

            Scan Mode Default Description Barcode
            Mobile Yes Manual scan mode. The scanner will only scan if the trigger is pressed. The revert to manual scan barcode.

            Configuring a New Scanner

            1. On device, go to Settings > Bluetooth and turn ON Bluetooth.
            2. Remove if the socket scanner is previously paired and is listed under MY DEVICES. Select Forget This Device to disconnect and remove the scanner.
            3. Now wait until the socket scanner is seen listed under OTHER DEVICES and tap on it to pair with it via Bluetooth.

            Connecting with POS App

            1. Go to Home > Device Manager and the socket scanner will automatically be detected and listed under scanners.
            2. Select Tap to connect.
            3. If you're using D750 model, also scan the next bar code. The D750 Scanner Model barcode.
            Note
            Note POS will attempt to auto-connect to the first discovered scanner if there isn't a preference set.

            Resetting Scanner

            1. Go to Settings > Bluetooth on your device and turn ON Bluetooth.
            2. Remove the Socket Scanner if it is previous paired and is listed under My Devices. Select the info icon and select Forget this Device to disconnect and remove the scanner.
            3. On your device, go to Settings > Bluetooth and turn OFF Bluetooth.
            4. Go to Modern POS app > Hamburger Menu > Device Manager > If you don't see your scanner, click here for instructions. The popup with barcodes to scan if you select click here for instructions.
            5. Turn on the Socket Scanner and scan the first barcode in the popup. It switches off the scanner.
            6. Switch on the scanner again and wait for the scanner to beep. Now scan the second bar code in the popup.
            7. Go to Settings > Bluetooth on the iPad and turn ON Bluetooth.
            8. Now wait until the Socket scanner is seen listed under Settings > Bluetooth and select the scanner. Always make sure the scanner matches the number on the back of your Socket scanner.
            9. Go to POS app > Hamburger menu > Device Manager > Scanner. Tab on the paired Socket scanner and press Connect.

            Socket Mobile Scanning Troubleshooting

            Troubleshoot common issues encountered with scanners in Point of Sale, such as pairing failures and connectivity problems.

            Important

            Important
            Important If the scanner becomes unresponsive, you can force a reboot by holding the large and small buttons for approximately 10 seconds or until the device powers down. Then power it back on and check the connectivity. If needed, follow the pairing steps.

            The scanner isn't listed in Settings > Bluetooth (or) the scanner is listed in Other Devices but unable to connect with the scanner by tapping on it

            The scanner can power off after a particular idle time. Make sure the scanner is powered on and retry Pairing with the iPad.

            If there's still trouble pairing with the scanner, try resetting the scanner.

            If it still doesn’t connect, relaunch the Device Manager by reloading the app.

            Scanner is listed in the Settings app, but I don't see it in Device Manager

            Verify in Settings > Bluetooth that your scanner is listed and connected. Not-connected scanners won't show up in Device Manager.

            Make sure to properly configure your scanner via the barcode noted in Configuring a New Scanner.

            Scanner is powered off overnight or after a period of inactivity

            The scanners are programmed to go to sleep after two hours of inactivity. Power it on and wait for 3–5 seconds to hear the scanner beep.

            Scanner not appearing on iPad Bluetooth setting of iPad A

            Check if Scanner is paired to iPad B.

            Able to Locate iPad B

            Go to Settings app on iPad B > Bluetooth

            Disconnect if connected and then Forget Device.

            Unable to Locate iPad B

            • Turn on the scanner
            • Press the power button while pressing the scan button
            • Wait for the scanner to turn off
            • A series of three beeps will confirm the pairing information has been deleted. If these three beeps aren't heard, retry these steps until you hear the three beeps.

            To connect the scanner to the host, turn it on, and go to the host's Bluetooth Settings, select the scanner from the list of the Other Devices to pair to it.

            If the scanner has been paired with the device before, first you select the scanner from the My Devices list, and select ‌Forget the Device, and then proceed to Step 5.

            Returns aren't Scanning for D750 - D760 model

            Go to POS app > Hamburger menu > Device Manager and under Scanner tap, "If you do not see your scanner, click here for instructions". Scroll down to point #5, that is, If the scanner model is D750, also scan the code to prepare it to scan order receipts.

            Scan the QR code.

            Previously-scanned barcode appears on a new barcode scan

            • Unpair the scanner from the iPad, turn the scanner on and off, and repair it with the iPad.
            • If step 2 doesn't resolve the issue, follow the troubleshooting steps on POS app > Hamburger menu > Device Manager to Reset Factory Defaults and switch to Application Mode.

            Unable to configure automatic scan mode

            • Disconnect your scanner from your device before changing the automatic scan mode
            • On device, go to Settings > Bluetooth to make sure your scanner isn't connected to your device. If "connected" is denoted next to your scanner, tap "i" and tap "Disconnect".
            • If your device auto-connects to your scanner, forget your device and restart configuration starting with step Configuring a New Scanner.

            Unable to scan QR codes or other 2D barcodes

            For certain scanner models, such as S800, the scanner only can scan 1D linear barcodes. Scanning 2D barcodes such as QR codes won't be supported.

            Previously connected scanner reconnects after disabling bluetooth permissions for POS app

            The socket is a Bluetooth Classic scanner, so it isn't handled by the device's Bluetooth permissions. These permissions are only for Bluetooth Low Energy devices and only work on iOS 13. It is expected that, even after you turn off the permissions for the POS app in the device's settings, the scanner still reconnects.

            Automatic scan mode not working after scanner reboot

            If automatic scan mode is set on the scanner, after the scanner reboots, it doesn't automatically detect barcodes if not positioned in the scanner stand. Refer to the recovery steps:

            • Option 1: Place the scanner in the scanner stand to reactivate automatic scan mode.
            • Option 2: Reset the scanner to factory defaults and reconfigure automatic scan mode.
             
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