Point of Sale

Point of Sale is a mobile-first POS and omnichannel platform for managing in-store operations and connecting with online commerce systems. Point of Sale supports point-of-sale transactions, clienteling, endless aisle, and store-based fulfillment. Configure layouts, receipts, and store settings with a built-in, no-code CMS. Point of Sale integrates with payment providers, business planning and order management systems, and tax platforms. The platform is designed to scale with evolving business needs and store formats.

Customer support for PredictSpring on Zendesk retired in February ‘26. Salesforce Help is the new home for the Point of Sale (formerly PredictSpring) support experience. For developer documentation, including API, SPI, and webhook specifications previously published on SwaggerHub, see the Point of Sale Developer Guide.

Note In 2024, Salesforce acquired PredictSpring, a provider of modern retail point-of-sale (POS) software built natively in the cloud. PredictSpring was renamed Retail Cloud and is now called Point of Sale. You may still see references to PredictSpring or Retail Cloud in the Point of Sale app and in our documentation.

• Get Started with Point of Sale
  Learn about supported hardware, onboarding steps, and store-readiness requirements. Refer to a go-live checklist and ‌general Frequently Asked Questions (FAQs) to guide your deployment process.
• Configure Point of Sale CMS
  Begin by setting up Point of Sale CMS, the central tool for managing your retail environment. Customize user settings, assign roles, and configure multilanguage and time zone preferences to match your store operations.
• Design Layouts in Point of Sale CMS
  Customize the POS experience by creating app configs, managing layouts, and applying layout templates. You can also configure receipts by using metadata, create deep links to key actions, and personalize the in-store experience with quizzes and UX rules.
• Configure Store Settings in Point of Sale CMS
  Support store operations by managing store associates, setting up offline mode and fiscalization, and configuring returns and exchanges. Define store-level policies and permissions to align with your daily workflows.
• Configure Modules in Point of Sale CMS
  Expand functionality by enabling modules for inventory, order management, products, and promotions. Point of Sale supports omnichannel capabilities so you can manage fulfillment, product visibility, and operational logging from one place.
• View and Manage Reports in Point of Sale CMS
  Track store performance with reports on sales, inventory, associates, and financial reconciliation. Use built-in tools to access logs and export data for audits or downstream processing.
• Configure Hardware for Point of Sale
  Connect the physical components of your store. Set up printers, barcode scanners, cash drawers, and payment terminals from providers such as Adyen, Verifone, and Elavon to power your POS experience.
• Set Up and Manage POS App
  Use the POS app to manage clienteling, checkout, order fulfillment, returns, and daily store operations. Configure app behavior and access real-time store reports to support efficient workflows on the floor.
• Advanced Configurations for Point of Sale
  Take your setup further by configuring payment gateways, Salesforce and third-party integrations, and tax providers. You can also manage Point of Sale data feeds, map fields, and export order files for review or reconciliation.
• Archived Release Details
  Get details of past changes made in each release of Point of Sale (formerly PredictSpring).