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            Configure Multiple Tenders for Point of Sale

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            Configure Multiple Tenders for Point of Sale

            Accept payments using multiple credit cards and other tenders. To get started, configure supported tenders like cash, credit card, and gift card. You can also customize the display order of tenders in your app. By letting customers use multiple payment methods, they can pay with one or more of them at once. They can also choose the exact amount to be charged to a gift card.

            • Modern POS App Build: 5.8.2 or above; 10.6.1 or above for Pay by Link
            • Platform Support: iPad & iPhone
            • Offline Support: Partial—Cash & Credit Card are supported in offline mode
            • Other: Order Service V2 update to the PS Cloud Servers

            With multitender, shoppers and associates can:

            • Pay with two credit cards for a single transaction
            • Select the exact amount to be charged to a gift card
            • Refunds multitenders processed to gift cards first, and then to the rest of the tenders in the same sequence of payment
            • Mix and match these tenders:
              • Cash
              • Gift Card
              • Credit Card - includes registered customer’s saved cards
              • Check
              • Finance
              • Miscellaneous
              • Reward Card
              • Loyalty Rewards
            Note
            Note Additional tenders can be added on a per-merchant need basis.
            1. Add supported tenders.
              1. Go to Store Management | Store Settings | Payment.
              2. Add supported tenders. Enter a comma-seperated value of tenders. For example, “Cash,CreditCard,GiftCard,Check,Finance,Miscellaneous,RewardCard.”
              3. (Optional) Configure Miscellaneous Tenders. Use a comma-separated value of miscellaneous tender names as needed by the merchant.
              4. To support cash, turn on Allow cash transaction.
            2. Configure the POS app.
              1. In CMS, go to Apps | All and edit a selected app.
              2. Go to Modules | POS.
              3. Turn on, Enable Multi Tender.
              4. Go to Tenders Display Order and click the pencil icon.
              5. Rearrange the sequence as needed.
              6. (Optional) To hide a supported tender from the multi tender screen at checkout, delete the tender.
              7. To reset the tender list, click Restore.
                This resets the list of tenders to those set under ‘Supported Tenders’ in your Store Settings.
              8. Click Save.

            Relaunch your POS app to see the Multi tender option at checkout.

            Multi Tender Payment in the POS App

            The Retal Cloud multitender payment option in the POS app allows you to complete a transaction using multiple payment methods. Tap the Multi button and you'll be presented with a list of tenders to select from. Tap the ADD button next to the tender type and enter the amount being paid.

            Cash

            If Cash is selected, you'll be prompted to enter the cash amount. After applying the cash amount, the remaining balance reflects the updated amount as shown below. For app builds version 9.10.1 or higher, if a cash tender is reset, it’s recorded in the Electronic Journal as "Cash Transaction Cancelled." The record includes details such as the store ID, register ID, date and time, transaction number, the associate handling the transaction, and a note specifying the cash amount involved.

            Gift Card

            For app builds 9.1.2 and greater, the remaining balance shows at the top of the window for all tender types.

            Credit Card

            If Credit Card is selected, the payment terminal prompts you to make a payment using a card. For app builds 12.0.1 and later, card on file is an option. Search for a registered customer and select the saved card on file method to access their saved cards.

            Check

            Personal and business checks are supported; however, depending on the type and CMS configuration, validation may be required, meaning all fields in the window are required. See Tender Business and Personal Checks in the POS App .

            Miscellaneous

            The type of cards can be configured in CMS. See Configure Miscellaneous Tender on the POS App.

            Store Credit

            A Customer Profile must be logged in to use store credit. This option isn't available for Guest Customers.

            If you're using store credit from an external system, we recommend considering a migration to Gift Cards or Reward Cards. For instance, you can integrate Clutch to convert store credits into virtual gift cards. If virtual gift cards are available in Clutch, they can be used like standard gift cards, and Clutch can manage their usage going forward.

            Payment Completion

            Upon completion of payment, the remaining balance shows as zero. Place the order to complete the transaction and you'll be shown the order confirmation screen.

            Known Issues & Restrictions

            Managing and issuing store credit is only possible when integrating with NetSuite. See NetSuite Integration Guide.

             
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