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            Process BORIS Returns with Salesforce Order Management (SFOM) Connector

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            Process BORIS Returns with Salesforce Order Management (SFOM) Connector

            For merchants using an SFOM connector, BORIS returns can either be processed externally or through an unreferenced refund for No Receipt Returns (NRR). Returns via referenced funds and tender mapping aren’t supported.

            Configure Refunds with an External System via OMS

            Merchants can process refunds through their SFOM system by returning funds to the original payment method.

            Configured Salesforce OMS integration with the below flags toggled on:
            • Enable Returns
            • Master of Record for Web Orders

            Configure Refunds for Point of Sale Unreferenced Refunds

            Not currently supported, however, if merchants allow No Receipt Returns (NRR) then these configurations are needed in CMS.

            1. Configure Salesforce OMS integration with Enable Returns turned on.
            2. Configure Returns Policy Configuration including Unreferenced Refunds and NRR.
            3. Configure Payment Gateway including General Settings, Connectivity/Authentication, and Terminal Configuration.
             
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