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            Troubleshoot Data Action Errors

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            Troubleshoot Data Action Errors

            Get tips for solving the most common data action and data action target errors.

            Error Troubleshooting Suggestions
            Events aren’t coming through the webhook data action target.
            • Confirm that the webhook data action target has a secret key.
            • If there’s no secret key, generate one for signature validation.
            Events aren’t being generated in the Marketing Cloud Engagement data action target.
            • Check whether the data extension attribute name in Journey Builder uses the correct naming format. The name must start with the object API name of the data model object selected in Data Cloud, followed by an underscore and the attribute API name. For example, Shopping_Events__dlm_deviceId__c.
            • Make sure that the required field is present in the event payload.
            • Check if the subscriber key value that you selected when creating the data action isn’t null during event payload ingestion.
            • The datatypes of the fields configured in Engagement and Data Cloud must match.
            • The length of the attribute can’t exceed the value that you’ve defined in the data extension in Journey Builder.

            See Also

             
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