Better Together: Data and AI

AI Solutions

Prompt-driven Salesforce AI solutions are grounded in YOUR data, regardless of the type of data. Grounding provides better, more trusted responses incorporated into your daily workflow. Accurate answers the first time saves your team time and alleviates inaccuracy concerns.

Also, Salesforce AI solutions have evolved, from predictive capabilities to the current expansion into generative AI. Our AI platform allows you to select the models that align with your business requirements and AI expertise. For new users, we offer a range of readily available models from providers, such as OpenAI, Azure, and Anthropic. For experts, you can integrate your own models by using AI Models (formerly Einstein Studio). When you build on Salesforce’s flexible platform, it makes AI accessible to everyone.

Now with Agentforce, you can use AI in new ways, in your flow of work through embedded solutions or through agent-driven experiences.

Why Data 360

Data 360 powers AI solutions, including Agentforce, because Data 360 offers a robust, scalable, and secure data foundation. While some existing AI features don't require it, Data 360 is necessary to support fast, trusted AI grounded in all your data sources in important ways, including:

• All Types of Data: Bring in structured or unstructured data into Data 360, including audio, support chats, PDFs, and so on.
• Real-time Data: Process and react to data in seconds by using Data 360.
• Zero Copy: Expand the reach of your data by connecting data outside Salesforce by using Zero Copy Data Federation.
• Trusted Data: Feel confident in your AI experiences with our secure AI architecture, called the Trust Layer.
• Multi-Model Support: Create models or use your own model in AI Models.

Resources

Learn more about AI features across Salesforce.