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Data 360 Resources
In addition to help content, find links to videos, Trailhead, Developer, and other content available to help learn and implement Data 360.
Note
As of October 14, 2025, Data Cloud has been rebranded to Data 360. During this transition, you may see references to Data Cloud in our application and documentation. While the name is new, the functionality and content remains unchanged.
Sometimes it’s easier to understand how things work when you see them in action. Check out video content related to Data 360
- Data 360 Video Library
- Engineering Behind the Salesforce Data Cloud
- Explore Document AI in Data 360
- Get Started with Data Cloud
- Salesforce Developers: Data Cloud Decoded
- Salesforce: Data Cloud Double Click
- Unlock Your Data with Data Cloud
- LinkedIn Event: Native Integration with Data Cloud: Ask Me Anything
Podcast Content
Listen to audio versions of content.
- How Data Cloud Enhances Contextual AI for Salesforce Admins: How to use Data Cloud to create trustworthy AI experiences.
- Making Data Cloud Understandable for Admins: Discover how a technical architect learned Data Cloud and why understanding context is the key to making Agentforce shine.
Trailhead Content
Trailhead is the fun and free way to learn Salesforce. Get acquainted with Data 360 in trails, modules, quick looks, and trailmixes.
Data 360 Learning Journey
The Data 360 Learning Journey is a progressive, 3-part trail experience designed to help you build a strong data foundation, apply hands-on skills, and develop solutions that drive business value on Trailhead.
Trails and Trailmixes
Trails are a collection of modules and projects. Trailmixes are curated resources made up of Trailhead modules, web links, PDFs, and other helpful content to help you learn Data 360.
Modules, Projects, and Quick Looks
| Key Job Area | Title | Description |
|---|---|---|
| Get Started | Data 360 Basics for Marketers | Discover the customer data platform for marketers and prepare for implementation. |
| Data 360 Credit Consumption: Quick Look | Discover how Data 360 credits are consumed and how to make your credits count. | |
| Data 360-Powered Experiences | Use Data 360 to create personalized experiences across Salesforce and beyond. | |
| Data 360 Use Cases | Get the most out of Data 360 for Sales, Service, Marketing, and more. | |
| Data 360 with Zero Copy | Establish bidirectional integrations between Data 360 and external systems. | |
| Explore Data 360 Core Functionality | Connect, unify, query, and segment your data in Data 360. | |
| Data Cloud Setup | Set up your account and connect data sources to support your company’s business needs. | |
| Salesforce Data 360: Quick Look | Discover Data 360, the platform for customer magic. | |
| Plan Data | AI + Data: Project Planning | Learn how to create strategy and prepare your data for AI projects. |
| Customer-Centric Data Strategies | Develop an enterprise data strategy that puts customers front and center. | |
| Customer Data for Marketers | Use customer data to create personalized, engaging experiences. | |
| Data + AI + CRM: Quick Look | Discover how Data + AI + CRM work together to supercharge your business. | |
| Critical Thinking and Decision-Making with Data and AI | Discover strategies to maximize the impact of data and AI on decision-making. | |
| Customer Data Platform Strategy | Create a customer data platform strategy that delivers marketing success. | |
| Ethical Data Use Best Practices: Quick Look | Use ethical best practices to build trust and create personalized customer experiences. | |
| Real-Time Use Cases in Data 360 | Support the customer journey by using real-time features in Data 360. | |
| Govern and Secure | Data 360 Governance: Quick Look | Govern data and metadata consistently at scale across every surface area of Data 360. |
| Data Governance Strategies | Manage your data effectively with tags, classifications, and policies. | |
| Data Spaces in Data 360: Quick Look | Learn the benefits of using data spaces in Data 360. | |
| Agentforce 360 Platform Encryption for Data 360: Quick Look | Add extra security for your sensitive Data 360 data with Platform Encryption. | |
| Connect Data | Data 360 Connectors and Integrations | Connect your data sources and define their relationship in Data 360. |
| Data Cloud One | Expand Data 360's reach across orgs with Data Cloud One connections. | |
| Fully Qualified Keys in Data 360: Quick Look | Use qualified keys to avoid key conflicts in data sources connected to Data 360s. | |
| Unstructured Data in Data 360 | Learn how to ground search with unstructured data. | |
| Web Engagement Data in Data 360 | Gain customer insights with web engagement data in Data 360. | |
| Prepare and Model Data | Batch Data Transforms in Data 360: Quick Look | Create and schedule complex data transformations using batch data transforms. |
| Customer 360 Data Model for Data 360 | Explore and use data model objects in Data 360. | |
| Data Graphs in Data 360 | Build a data graph to streamline your queries. | |
| Streaming Data Transforms in Data 360: Quick Look | Enable customers to clean and prepare data as it enters the system in real time. | |
| Unify Data | Data and Identity in Data 360 | Learn the fundamentals of data mapping, identity resolution, and unified records. |
| Query and Enhance Data with Insights | Data 360 Insights | Use your data effectively by creating calculated and streaming insights. |
| Data 360 Insights Using SQL | Use SQL to create calculated and streaming insights in Data 360. | |
| Insights Builder in Data 360 | Use Insights Builder to create insights using a drag-and-drop visual builder. | |
| Build a Semantic Model | Tableau Semantics | Create semantic models and semantic definitions to input your data into Data 360. |
| Use AI/Bring Your Own Model | Advanced RAG with Data 360 and Agentforce | Use Data 360 and Agentforce to build grounded agents with advanced RAG. |
| Build AI Models | Build, train, and evaluate your own predictive AI models. | |
| Data 360-Powered Agentforce | Discover how to implement Data 360 for Agentforce. | |
| Machine Learning Predictions: Quick Look | Uncover valuable insights and make informed decisions with machine learning models. | |
| Predictive Outputs from Model Builder | Build an AI model to predict lead conversion and display results with a screen flow. | |
| Retrieval Augmented Generation: Quick Look | Improve LLM responses by augmenting your prompts with contextually relevant business data. | |
| Use Search | Hybrid Search for RAG: Quick Look | Enhance search accuracy with hybrid search index optimization strategies. |
| Search Analytics for AI-Generated Search Answers | Get insights on AI-Generated Search Answers with Einstein Search Analytics. | |
| Search Index Types in Data 360: Quick Look | Discover how search index types in Data 360 improve search accuracy. | |
| Build and Share Functionality | Data 360 Sandboxes | Learn to build and deploy Data 360 functionality using a Data 360 sandbox. |
| Data 360 Solutions on AppExchange: Quick Look | Expand the power of Salesforce with Data 360 solutions on AppExchange. | |
| Packaging and Data Kits in Data 360 | Learn how to create and package components in Data 360. | |
| Create Segments | Advanced Segmentation in Data 360 | Filter, group, rank, limit, and schedule precise segments in Data 360. |
| Segmentation in Data 360 | Create and filter segments with Data 360. | |
| Act on Data | Advertising with Data 360 | Discover how Data 360 helps you implement advertising strategies using first-party data. |
| Communication Capping in Data 360: Quick Look | Use capping rules to prevent customer communication fatigue and stay on budget. | |
| Connect Data 360 to Agentforce | Combine harmonized data and generative AI to create powerful interactions and automations. | |
| Data 360 Enrichments | Add Data 360 related objects to layouts in Sales Cloud. | |
| Data 360 in Flows | Combine the power of Data 360 and Flow Builder to automate processes with external data. | |
| Data 360 for B2C Commerce: Quick Look | Learn how to personalize the shopper experience with Data 360. | |
| Data 360 with Sales and Service | Integrate CRM data with Data 360 and unlock cross-cloud insights. | |
| Data 360-Driven Interactions in Marketing Cloud | Use Data 360 to power journeys and other customer interactions in Marketing Cloud Engagement. | |
| Loyalty Management and Data 360 Integration | Use up-to-the-minute customer intelligence to target members with personalized promotions. | |
| Agentforce Sales Enhancements with Data 360: Quick Look | Integrate Data 360 with Sales Cloud for accurate data and better insights. | |
| Service and Data 360: Quick Look | Unlock crucial data for your agents and supervisors with Data 360. | |
| Analyze Data | Intro to Data 360 Reports | Turn unified data into valuable insights with standard and custom reports. |
| Tableau Next: Quick Look | Learn how to analyze and take action on data and insights with Tableau Next. | |
| Salesforce Data Analysis in Tableau: Quick Look | Use Tableau to analyze your Salesforce data and make better decisions. | |
| Service Intelligence: Quick Look | Discover customer service insights from your data. |
Superbadges
Demonstrate your proficiency with Data 360 in a superbadge.
Developer & Architect Content
Find developer guides and architecture content.
Known Issues
Found an error in Data 360? Search Known Issues to see if there’s an existing bug identified.
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