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            Report on Chatter with the Dashboards Package

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            Report on Chatter with the Dashboards Package

            The Chatter Dashboards package for Salesforce Classic includes multiple dashboards, over 100 reports, and custom report types. Use the dashboards to monitor and manage Chatter engagement.

            Required Editions

            Available in: Professional, Enterprise, Unlimited, Developer, and Performance Editions

            Use the Salesforce Chatter Dashboards package to:

            • View overall Chatter adoption with detailed metrics and monthly trends
            • Monitor group adoption with membership and engagement metrics, such as the number of posts, comments, likes, and the top contributors
            • Monitor content creation and user engagement, such as the top files, trending content, and the top contributors
            • View topic taxonomy and monitor topic assignments, including the most assigned topics and the top assigners
            • Create customized reports using existing groupings such as department, country, role, or profile

            You can install the Salesforce Chatter Dashboards from AppExchange. After the package is installed, you can access your new dashboards, reports, and custom report types alongside all your other Salesforce dashboards and reports.

            As newer versions of the package become available, you can upgrade your package by reinstalling it. If you customized any of the reports and dashboards, your customizations are retained during the upgrade.

            Dashboard Description
            Overview See the overall state of Chatter at a glance.
            Adoption by Department Get an overview of department metrics for groups, user profiles, and topic adoption.
            Files Track file uploads, downloads, engagement, and content creators.
            Groups Monitor feed and member activity in Chatter groups.
            Management Track unanswered questions and posts, group growth rates, and the overall health of your groups.
            Q&A Track recent activity for questions, answers, and best answers posted in groups.
            Topics Track your Chatter topics activity.
            User Track recent activity for questions, answers, and best answers in user profiles.
            Note
            Note The reports in this package return data for all Chatter. If your organization uses an Experience Cloud site, we recommend that you install the Salesforce Communities Management (for Communities with Chatter) package instead. With this package, you can report on Chatter usage in your internal org and in your site.

            You can't customize a report that’s based on records that you're following in Chatter.

             
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