Install Chatter Desktop

Important Chatter Desktop was retired in June 2018. For more information, see Chatter Desktop Retirement.

Salesforce provides two Chatter Desktop installers: a standard version for individual installations and a managed version for enterprise deployments.

The following are the minimum requirements for using Chatter Desktop:

• Windows
  • 2.33 GHz or faster x86-compatible processor, or Intel Atom™ 1.6 GHz or faster processor for netbook devices
  • Microsoft® Windows® XP, Windows Server® 2003, Windows Server 2008, Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64-bit editions) with Service Pack 2, or Windows 7
  • 512 MB of RAM (1 GB recommended)
• Mac
  • Intel® Core™ Duo 1.83 GHz or faster processor
  • Mac OS X v 10.5, 10.6, or v10.7
  • 512 MB of RAM (1 GB recommended)

Important Chatter Desktop uses Adobe® Integrated Runtime (AIR®), Adobe's cross-platform runtime environment for desktop applications, and runs only on operating systems that Adobe AIR supports. Chatter Desktop doesn’t run on operating systems that Adobe AIR doesn’t support, such as 64-bit Linux. See the Adobe website for information on Adobe AIR.

The standard version:

• Requires administrator privileges on your machine
• Doesn’t require administrator privileges in Salesforce
• Automatically installs the required version of Adobe® Integrated Runtime (AIR®)
• Requires acceptance of an end-user license agreement when Chatter Desktop first launches
• Posts “Installed Chatter Desktop” to Chatter when Chatter Desktop first launches
• Periodically checks Salesforce for new versions

To install the standard version:

1. From your personal settings, enter Chatter Desktop in the Quick Find box, then select Chatter Desktop.
2. Click the Download Now badge.
3. Follow the on-screen instructions.

Administrators can disable the Chatter Desktop download page and block users from accessing Chatter Desktop.

Important Chatter Desktop uses Adobe® Acrobat® Reader to preview PDF files. Before you preview files with Chatter Desktop, download Adobe Acrobat from Adobe's website, install it, and open it at least once to complete the installation.