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File and Content Engagement Report
See how many times a file has been downloaded, shared, liked, and commented on.
Required Editions
| Available in: Salesforce Classic |
| Available in: Essentials, Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To run and view a file report | Run Reports |
To run and view the File and Content Engagement report,
go to the file detail page, and click 
Show file report. The report shows information for these
fields.
| Field | Number of times users... |
|---|---|
| Total Downloads | Downloaded the file. |
| Posts | Posted the file to a feed. This number doesn’t count the number of times the file has been attached to comments on posts. |
| Post Comments | Commented on file posts in feeds. |
| Likes | Liked file posts on feeds. This number doesn’t count likes received by comments on the file post. |
| Shares | Shared the file using Share with people and Share with groups. If a user clicks Share on a file post, it’s counted as a post and not as a share. |
| Links | Shared the file using Share via link. If the file is uploaded to a Salesforce CRM Content library, then content deliveries are also counted. |
Example
Numbers in the File and Content Engagement
report combine the counts of all versions of a file. For example, let’s say there
are 2 versions of the file. Version A has been downloaded 4 times, and version B has
been downloaded 5 times. The Total Downloads reports 9
downloads.
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