Salesforce Chatter

For information on using Slack to collaborate in Salesforce, see Salesforce Channels.

In orgs where Chatter is turned off, enable Chatter for any features that require access to Chatter functionality or the Chatter APIs. See Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26

• Chatter Is Turned Off by Default in New Orgs Beginning in Summer ’26
  Beginning in Summer ’26, Chatter is default disabled in new orgs. In some editions, Salesforce channels are default enabled in new orgs, and in others, admins can turn on this feature. With Salesforce channels, you can use Slack to communicate on record pages in Salesforce. You can still opt to use Chatter to communicate in Salesforce, or you can opt to use Salesforce channels for internal communications and Chatter for external communications. If you have any features that require Chatter functionality or APIs, such as Case Feed or an Experience Cloud site, enable Chatter in Setup.
• Profile-Based Chatter Rollout Overview
  A profile-based rollout of Chatter makes Chatter available to a controlled set of users instead of all users in your organization.
• Encryption for Chatter
  Encryption for Chatter lets you encrypt sensitive data when it’s stored, and not just when it’s transmitted over a network. As of the Winter ’18 release, mass encryption and decryption of Chatter data is generally available. To enable encryption for Chatter, contact support for help with setting it up.
• Chatter Settings
  Configure various Chatter features and customize the Chatter experience for your users on the Chatter Settings page in Setup.
• Publisher Actions and Layouts
  Actions add functionality to the Chatter Publisher in Salesforce Classic. Actions let your users do more in Salesforce across all devices.
• Enable Code Snippets and Assign Permissions to Use Them
  Use code snippets to enter syntax-highlighted code samples through the Chatter publisher. To make code snippets available, enable them and assign the permission to use them. There are two ways to enable code snippets and assign permission: through a user profile (step 1) or through a permission set (step 2). Code snippets are available in Lightning Experience and Experience Builder sites that are based on the Customer Service template.
• Assign Pin Post Permission
  Pin your most critical information to the top of a feed. In group and topics feeds, an authorized user can pin up to three posts. A pinned post stays in place until an authorized user unpins it. After you enable post pinning through Chatter Settings, you can assign the Pin Posts in Feeds permission through a permission set or a user profile.
• Feed Tracking
  Feed tracking detects changes to tracked record fields and posts them as updates in the What I Follow feed. Users who follow a record see those updates in their view of What I Follow, with one exception: Updates that users make themselves aren’t posted to What I Follow. Users can see those updates in their profile feeds.
• Chatter Email Settings and Branding
  You can change the format of your company’s outgoing emails and control whether users receive email notifications.
• Add Your Custom Brand to Email Notifications
  Customize your company’s Chatter email notifications to show your company’s sender information, footer text, and footer logo.
• Chatter Post Actions and Layouts
  Actions on posts and comments appear in the drop-down menu on a post or comment. Users can edit, bookmark, mute, and delete posts, add topics, and create tasks from posts.
• Group Layouts
  The group layout lets you customize which fields, buttons, actions, and lists appear in Chatter groups. Changes to the group layout affect all groups in your organization, but they appear only on the group pages in the Salesforce mobile app. Changes to the group publisher appear in both the full Salesforce site and the Salesforce mobile app.
• Topics for Objects
  Topics for objects offers a powerful way to crowdsource your company's key themes and issues. Users can add topics to records to organize them by common themes.
• Customize Chatter Influence
  Customize activity thresholds for posts, comments, and likes to improve the Chatter influence calculation.
• Allow Users to Thank Their Coworkers
  Recognize your coworkers with thanks badges and post your thanks directly to the Chatter feed.
• Guidelines for Deleting Your Users’ Chatter Messages
  Salesforce administrators with the Manage Chatter Messages permission can access all users’ private messages via SOAP API. You can view and delete any message (for example, for compliance).
• Report on Chatter with the Dashboards Package
  The Chatter Dashboards package for Salesforce Classic includes multiple dashboards, over 100 reports, and custom report types. Use the dashboards to monitor and manage Chatter engagement.
• Chatter Desktop
  Control access to Chatter Desktop and install and configure the Chatter Desktop Managed Version.