Learn More About Experience Cloud Licenses

Why Is This Important?

Licenses are an investment for your business, so license selection is key. Along with profiles and permission sets, licenses give your customers more or fewer permissions and access to items displayed on your site.

One way to look at your site’s relationship with licenses is to see it as an airplane. Each passenger has a different type of ticket (license), and therefore, different levels of access. They’re all on the same ride, but each passenger has a slightly different experience based on how much their ticket cost.

Customer Community Licenses get a basic pass, like an economy ticket. Customer Community Plus Licenses get more access, like a business ticket. Partner Community Licenses? They get much more access, like a first-class ticket.

What Should You Keep in Mind?

When you’re considering Experience Cloud licenses for your site, start with your site’s goals, and then find a license that aligns with them. Define and prioritize your use cases and how they impact your company. After you define your site’s goals, the next step is to define the different personas who can access the site. After you define your persona requirements, align the license for each persona. Each persona and set of requirements can require different licenses.

Here are some questions to consider when choosing among the various license types. This list isn’t exhaustive, but it’s a good starting point.

• Who are your site’s users?
• How many users do you expect to access your site?
• Are your site’s users logging in to the site to do something, or are they simply browsing and filling out the occasional form?
• How often do you expect users to log in to the site?
• What objects do you expect your users to access, and what type of access do they need, for example, read, write, edit?
• Do your users need access to reports and dashboards?
• Do your users need extra platform capabilities such as API calls, data, and file storage?
• What type of sharing do you want your users to be able to access?
• Do you want your customers or partners to manage their own accounts, such as adding new users for accounts they can access or disabling users?

  In Enterprise, Performance, and Unlimited editions, you can create up to 100 Experience Cloud sites without buying communities licenses. However, you need licenses for some features in Experience Cloud to work. For example, to create sites using the Partner Central template, you must purchase at least one Partner Community license.

  Active, inactive, and preview sites, including Visualforce sites, count against this limit. Archived sites don’t count against your maximum limit.

Find Out More

Experience Cloud User Licenses