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Which Performance Tools Do I Need Based on My Experience Cloud Site?
With Experience Cloud, you can build a wide range of business-to-consumer (B2C) and business-to-business (B2B) applications that have different performance and scale considerations and optimizations. This section outlines common scenarios, likely performance issues, and the best tools to optimize performance.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| Applies to: LWR and Aura sites |
Sites with a High Volume of Unauthenticated (Guest) User Traffic
B2C sites have a high volume of guest user traffic, such as in help centers and community forums. Visitors are more likely to view content than create it. Such sites rapidly serve content to a large volume of users routinely and during traffic spikes. These tools help with high volume guest user traffic.
Sites with a High Volume of Authenticated (Logged-In) Traffic
Customer portals are an example of a B2C site that serves a high volume of authenticated (logged-in) traffic, such as registered customers or members. Users are more likely to view content than create it. Customer portals support high volume user logins and allow customers to self-register. We recommend these tools.
Sites with High Transaction Loads and Business Flows
Sites with high transaction loads often include landing pages, business flows, and users who create CRM object records. Examples are marketing sites that collect leads, vaccine scheduling sites, and loan application sites. We recommend these tools for high volume transaction sites.
Sites with a High Volume of Users and Roles
Large-scale B2B sites require high user volume, extensive use of roles, and high-level access to CRM objects and more advanced data sharing. Data sharing and access can influence performance and scale. Examples of large-scale portals are channel sales applications and partner sites. We recommend these tools for large-scale B2B sites.
Sites Combining Experience Cloud with Other Products
Commerce storefronts and Industry solutions are built by using Experience Cloud in combination with other Salesforce products. For example, an online storefront uses Commerce Cloud checkout, cart, product search services, and more. During large sales events, commerce sites typically handle higher than usual traffic volume, so it’s important to know the limits of all the features enabled for the site.
Similarly, Experience Cloud implementations are often combined with managed packages from Salesforce ISV providers.
It’s important to understand the performance and scale capabilities of both the additional Salesforce features you’re enabling and the ISV capabilities you’re using. Test your site for performance and scale during development and before launch to make sure the combination of Experience Cloud and additional features provides the performance required for your site.
