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Access Experience Cloud Sites in the Salesforce Mobile App
Accessing Experience Cloud sites from the Salesforce mobile app depends on several factors, including the type of template used to create the site and the licenses and permissions of site users.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
Grant the Necessary Permissions
Make sure that site users can access the Salesforce mobile app.
- Verify that the mobile app is enabled for your org (default) or enable it. From Setup, enter Settings in the Quick Find box, then select Salesforce Settings.
- Allow site access via the Salesforce mobile app by granting the “API Enabled” profile permission to external users with communities licenses. From Setup, enter Profiles in the Quick Find box, then select Profiles. Select Edit on a profile to add the profile permission.
Salesforce Tabs + Visualforce Sites
Sites that use the Salesforce Tabs + Visualforce template aren’t supported in the Salesforce mobile app.
| Type of User | How to Access a Site |
|---|---|
Users with standard Salesforce licenses Internal org users who are also in a community |
Log in to the mobile app. Use the mobile App Launcher at the top of the navigation menu and select a community. |
External users with the following community licenses:
|
Not supported |
| Unlicensed users (also known as guest users) | Not supported |
Aura and LWR Sites
Experience Builder sites aren't supported in the Salesforce mobile app.
We recommend that you create and distribute a fully branded mobile app version of your Experience Cloud sites using Mobile Publisher. Users can also access Experience Builder sites from a supported mobile browser using the site URL.
Experience Management, Experience Workspaces, and Experience Builder
Experience Management and Experience Workspaces aren’t available. We recommend that you use the supported browsers on desktop computers to make customizations in Experience Management, Experience Workspaces, and Experience Builder.
- Experience Cloud Sites: What’s Different or Not Available in the Salesforce Mobile App
Experience Cloud sites in the Salesforce mobile app are similar to the Lightning Experience desktop site, with some differences.
