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Supported Browsers for Experience Cloud Sites
Browser support for Experience Cloud sites varies by the device that you access the site from and the site template.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
Salesforce Tabs + Visualforce
Salesforce Tabs + Visualforce sites are supported on all desktop browsers that Salesforce supports. These sites are also accessible from the Salesforce app.
Experience Builder Sites
Experience Builder sites such as Customer Service, Partner Central, and Help Center are supported on these browsers.
| Platforms | Apple® Safari® | Google Chrome™ | Microsoft® Edge Chromium | Microsoft® Internet Explorer® 11 | Mozilla® Firefox® |
|---|---|---|---|---|---|
| Apple® macOS® Desktop | Supports latest stable browser version | Supports latest stable browser version | Not supported | Not supported | Supports latest stable browser version |
| Microsoft® Windows® Desktop | Not supported | Supports latest stable browser version | Supports latest stable browser version | Ended support on December 31, 2020 | Supports latest stable browser version |
- Block All Cookies
- Prevent Cross-Site Tracking
- Private Browsing
- Block Pop-ups (Pop-up blocking can prevent some pages from opening in a new tab.)
Mobile Devices
| Platforms | Apple® Safari® | Google Chrome™ | Microsoft® Edge (Windows® 10 only) | Microsoft® Internet Explorer® 11 | Mozilla® Firefox® |
|---|---|---|---|---|---|
| Android™ Phone and Tablet | Not supported | Supports latest stable browser version | Not supported | Not supported | Not supported |
| iOS Phone and Tablet | Supports latest stable browser version | Not supported | Not supported | Not supported | Not supported |
| Windows® 8 Phone | Not supported | Not supported | Not supported | Ended support on December 31, 2020 | Not supported |
| Windows® 10 Phone | Not supported | Not supported | Supports latest stable browser version | Not supported | Not supported |
Unsupported Browser Notification
Some unsupported browsers can load the Lightning framework. When users try accessing an Experience Builder site in one of these browsers, they see a notification asking them to update or switch browsers. Other unsupported browsers such as Internet Explorer 10 or below can’t load the Lightning framework. If users try accessing a site in one of these browsers, they see a blank page.
If you tested your site in an unsupported browser and everything works as expected, you can disable the default notification. From Setup, in the Quick Find box, enter Digital Experiences Settings, click Settings, and deselect Display warning for unsupported browsers.
- If you used a WebView to create a mobile site, check that the pop-up window appears the way you like.
- Users don’t see the unsupported browser notification on site login pages. If you know that your users are using unsupported browsers to access your site, create Visualforce login pages and use them instead of default site login pages.
- The unsupported browsers setting doesn’t apply to Lightning Web Runtime (LWR) sites.
