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Create an Experience Cloud Site
Create an Experience Cloud site using a wizard that helps you choose a template that meets your business needs.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| User Permissions Needed | |
|---|---|
| To create an Experience Cloud site: | Create and Set Up Experiences AND View Setup and Configuration |
| To customize or publish an Experience Cloud site: |
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To see the number of sites you can create for your org, from Setup, enter Digital Experiences in the Quick Find box, and select Sites. The maximum number of sites appears at the top of the page.
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To create a site, from Setup, enter Digital Experiences in the
Quick Find box, select All Sites, and then click
New.
The creation wizard opens with several templates for you to choose from.
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To see more information about a template, select it.
- Customer Account Portal—A private and secure place for customers to access and update their account information. Improve customer relationships and decrease service costs by letting customers work in the portal. Customers can see and pay invoices, update their account information, and search your knowledge base for answers to their most frequent questions.
- Partner Central—A flexible, responsive template designed for channel sales workflows. Recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. Easily configure lead distribution, deal registration, and marketing campaigns. Share training materials and sales collateral in a central space, and use reports to track your pipeline.
- Customer Service—A powerful, responsive self-service template with multiple prebuilt theme options. The Customer Service template lets users post questions to the community, search for and view articles, collaborate, and contact support agents by creating cases. Supports Knowledge, Chatter Questions, and cases.
- Help Center—A public-access, self-service community that exposes the articles that you make available from your knowledge base. You reduce the load on your customer support team, and your users get the satisfaction of finding their own solutions.
- Build Your Own (Aura)—Provides the basic pages that every Experience Builder site needs: Home, Create Record, Error, Record Detail, Record List, Related Record List, Search, Check Password, Forgot Password, Login, Login Error, and Register. Add more pages and components as needed for the experience you’re building. To refine the look of your site, customize your branding and themes.
- Build Your Own (LWR)—Powered by the Lightning Web Runtime (LWR) framework,
this customizable template delivers unparalleled page performance and improves
developer productivity. Quickly build pixel-perfect pages and develop Lightning web
components and themes that match your unique brand.
Suitable for developers, consulting partners, and ISVs who are familiar with developing custom Lightning web components, and working with Salesforce DX, User Interface API, and Apex. See the LWR Sites for Experience Cloud guide.
- Microsites (LWR)—Use the power of LWR to create beautiful,
high-performance sites perfect for event pages, landing pages, or other special
purpose websites. Microsites gives you all the tools to quickly spin up a website
and then archive it when it’s no longer needed.
Suitable for developers, consulting partners, and ISVs who are familiar with developing custom Lightning web components, and working with Salesforce DX, User Interface API, and Apex. See the LWR Sites for Experience Cloud guide.
- Aloha—A configurable App Launcher template that lets users quickly find applications and access them using single sign-on authentication, including social logins.
- Salesforce Tabs + Visualforce—Standard Salesforce
structure and tabs that you can customize using Visualforce. Requires developer
experience and advanced setup skills. Offers full platform access with a flexible
configuration and supports most standard objects, custom objects, and the
Salesforce mobile app.
Salesforce Tabs + Visualforce isn’t a Lightning-based template and therefore doesn’t work with Experience Builder.
- Select the template that you want to use.
- Read the template description and key features, and click Get Started.
- Enter a name.
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For URL, enter the name of your site.
This name is appended to the domain that you created when you enabled digital experiences for this org. For example, if your domain name is UniversalTelco.my.site.com and you’re creating a customer community, you can enter customers to create the unique URL UniversalTelco.my.site.com/customers.
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Click Create.
The site is created in Preview status. Now you’re ready to build and customize or manage and moderate your site.
When you create a site, Salesforce supplies default pages for login, self-registration, change password, forgot password, and your home page. These pages are based on which template you use to create your site. You can customize these default pages at any time in the Login & Registration page of the Administration workspace.
When you create an Experience Cloud site, you have the ability to send out emails on behalf of
the site to users. To prevent malicious emails, Experience Cloud sites only send emails from
verified addresses and verified email domains. If the email address you are using for your
Experience Cloud site hasn't been verified, we send a verification link to the email address
entered in the Email Sender field of the Admin tile in your
Experience Cloud site's Workspaces. Until the address is verified, .invalid
is appended to the email sender address. Click the verification link to ensure emails are
sent from your Experience Cloud site.
- How Many Experience Cloud Sites Can My Org Have?
You can have up to 100 Experience Cloud sites in your Salesforce org. Active, inactive, and preview sites, including Visualforce sites, count against this limit.
