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Enable Digital Experiences
Enabling digital experiences is the first step to creating an Experience Cloud site, whether you’re building a community, portal, help center, or website. You also need to enable digital experiences when setting up Commerce Cloud, Financial Services Cloud, Health Cloud, and Work.com.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| Applies to: LWR, Aura, and Visualforce sites |
| User Permissions Needed | |
|---|---|
| To enable digital experiences: | Customize Application |
Note After you enable digital experiences, you can’t disable
it. If your org’s access to Experience Cloud is suspended
for non-payment, all your sites are deactivated, including the ones in Preview. When
Experience Cloud is re-enabled, all sites are inactive. You can activate them, but you
can’t return to the Preview state.
- From Setup, enter Digital Experiences in the Quick Find box, then select Digital Experiences | Settings.
-
Select Enable Digital Experiences.
Your digital experiences domain is shown. It includes your My Domain name in the format MyDomainName.my.site.com for production orgs.
-
Click Save.
Warning Review these considerations about access after enabling digital experiences.- After enabling digital experiences, you can create external-facing sites that are associated with accounts. External user contact records are visible to all other external users associated with the same account, unless the default external access for contacts is set to Private.
- In Salesforce orgs created before February 8, 2024 that enabled digital experiences before the “Enable Secure Roles Behavior and Update Sharing Group References in Production” release update was enforced Winter ’26, record access was automatically extended to external members. Records previously accessible to Roles and Subordinates are available to Roles, Internal and Portal Subordinates. Opening up access to the site and portal subordinates could expose your org’s data to external users. To secure your sites, use the Convert External User Access Wizard to help ensure that no records or folders are shared with external users. For more information, see Use the Convert External User Access Wizard.
- In all orgs created on February 8, 2024 or later and in all orgs that enabled digital experiences after Winter ’26, access is secure by default. Records shared with the Roles and Internal Subordinates group through sharing rules or other mechanisms remain accessible only to internal users.
If you have the Create and Set Up Experiences permission, you can now create experiences.
- In Experience Builder sites and Lightning Experience, the App Launcher lets members switch between their Salesforce org and experiences that they’re a member of.
- In Salesforce Tabs + Visualforce sites and Salesforce Classic, the global header lets users switch between their Salesforce org and experiences that they're a member of.
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