Configure Lead Distribution in Partner Central

While companies can choose to configure lead distribution in multiple ways, one approach is to create a shared queue and list view of leads, and use assignment rules to automatically pass leads to partners in the lead inbox. Use Salesforce CRM capabilities such as lead page layouts, lead record types, and assignment rules to automate the process. Partner users can accept the leads they’re assigned from the lead inbox in the partner site.

Configure lead distribution for your partner site for:

• Automated routing of company-sourced leads to channel partners
• Criteria-based lead assignment
• Increased likelihood of lead conversion
• Automated handling of dead or dormant leads

Configuring lead distribution for your Partner Central site involves the following steps.

• Create a Lead Process for Lead Distribution
  A lead process allows you to define or customize status values or stages for leads.
• Create a Queue for Lead Distribution
  Create a shared queue of leads and add partners to the queue. A queue is a special type of list view that you can quickly share with multiple users, groups, and roles. In fact, creating a queue automatically creates a list view in your org. Queues and their corresponding list views both have visibility settings that allow you to share contents with partner users in your Experience Cloud site.
• Create Page Layouts for Lead Distribution
  Use page layouts to control field visibility and behavior for different types of users and sales processes. There are likely fields on the deal registration that the company may not wish to expose to partners.
• Create Lead Record Types for Lead Distribution
  Create a lead record to track sales leads that you pass to partner users. Record types help you differentiate between sales leads and registered deals, assign specific page layouts for different processes, and simplify reporting for each type of record.
• Create Assignment Rules for Lead Distribution
  Assignment rules allow you to automatically apply criteria to sort, queue, or act on leads. For example, use assignment rules to automatically assign leads to the lead inbox queue for Partner Central.
• Customize Partner Central for Lead Distribution
  Partner Central comes predesigned to support lead distribution. Verify that the Lead Inbox component works with your lead queue and list view and test the lead distribution process.