Manage Your Site Email Notifications

You can choose to receive email notifications whenever someone posts on your profile, comments after you on a post you’ve commented on, posts to a group you belong to, and more. Email notification preferences are set by community.

To set your email preferences, go to your profile page within a community, click the dropdown button () in the upper-right corner and select My Settings, then click Email Settings. You can turn individual notifications on or off.

Your chosen settings apply to the current community. If you don’t belong to any groups yet, you won’t see the option to set groups on this page until after you join your first group. You can also set your group email preferences using the Email Me... dropdown on each group’s page. You can choose to receive a daily or weekly digest email or an email every time someone posts. This option is visible if you’re a group member.

Your email options are similar to the Chatter email settings in your internal organization under your personal settings (Your Name | My Settings | Email Settings for Chatter Free users). Within communities, however, note the following differences.

Warning Avoid spamming new group members in a community, especially if you are adding group members en masse. Deselect the following org-wide Chatter email notifications: Allow Emails and Allow Posts via Email. Access these settings by searching Email Settings in the Quick Find search box in Salesforce Setup.

• The default notification frequency for new groups you join can’t be set via the user interface. It can be set only via Salesforce APIs (SOAP API and REST API).
• Personal digests aren’t currently available.
• You don’t receive notifications when new articles are added to topics.
• If your community has Chatter messages enabled, you’re notified of file shares in a message. If Chatter messages aren’t enabled, you are notified of file shares by email.
• If flagging is enabled in the community, the Flags an item as inappropriate option appears for all members of the community, but only sends notifications if:
  • You’re a group owner or manager and a member flags a post, comment, or file in your group.
  • You’re a moderator and a member flags a post, comment, or file you have access to. Depending on the type of notification you want to receive, you also need following permissions:

    Email Notifications About	Required Permission
    Flagged posts and comments	“Moderate Community Feeds”
    Flagged files	“Moderate Community Feeds”
    Flagged Chatter messages	“Moderate Community Feeds” and “Moderate Communities Chatter Messages”
    Flagged direct messages	“Moderate Communities Chatter Messages”

    If the Flag as Inappropriate link doesn't work in your email, try flagging the message from the UI.