Moderate Flagged Items in Your Experience Cloud Site

Moderators can review and act on flagged items in their Experience Cloud sites.

If you haven’t already, install the Salesforce Communities Management (for Communities with Chatter) package from AppExchange. This package automatically installs multiple insight reports that you can use to moderate your site, such as the Flagged Private Messages and Flagged Files reports. It also automatically installs the Flagged Discussions and Flagged Direct Messages tiles to the Moderation tile in Experience Workspaces.

A small orange flag appears next to flagged items. The number next to the flag indicates how many people have flagged the item.

A few things to keep in mind.

• Moderators can only moderate items that they have access to.
• Group owners or managers can moderate items in their groups.
• Members can only flag messages sent from sites that they’re a member and that allow members to flag content.
• You can’t flag items from your internal org, the Salesforce mobile app, or in partner and customer portals.
• Site members can only flag items if the Allow members to flag content preference is enabled.
• If Allow members to flag content is disabled, only moderators can flag items and view flagged items.
• To receive an email each time an item is flagged, select Flags an item as inappropriate on your Email Settings page.

Flagged Posts and Comments

Moderators can review, delete, and remove flags from posts and comments that members flag as inappropriate. Group owners or group managers can review and moderate flagged posts and comments in their groups.

Required Editions

User Permissions Needed
To moderate posts and comments:	Moderate Experience Cloud Site Feeds AND Manage Experiences OR Create and Set Up Experiences AND Can Approve Feed Post and Comment AND Is a member of the Experience Cloud site

You can moderate flagged posts and comments from:

• The Flagged Discussions tile on the Moderation tile in Experience Workspaces.
• The Flagged feed in Chatter.
  If you’re using a Salesforce Tabs + Visualforce Experience Cloud site, you can see a list of flagged posts and comments on the Chatter menu. To see the Flagged feed, enable the Allow members to flag content preference.

  
• A custom list. You can expose a list of flagged posts and comments using Connect REST API or ConnectApi in Apex.
• The link to the post or comment from the notification email.
• The Experience Cloud site. Moderators can remove flags or delete content in the feed.

Flagged Private Messages

Moderators can review, delete, and remove flags from private messages that members flag as inappropriate or as spam.

Required Editions

User Permissions Needed
To moderate messages:	Moderate Experiences Chatter Messages AND Access Experience Management OR Manage Experiences OR Create and Set Up Experiences AND Is a member of the Experience Cloud site
To view the contents of a flagged message in reports:	Moderate Experiences Chatter Messages
To remove flags or delete messages in the SOAP API:	Modify All Data

Important

Ensure that your moderators are assigned the Moderate Experiences Chatter Messages permission, not the Manage Chatter Messages permission. The Manage Chatter Messages permission allows users to see all the messages in your entire Salesforce org.

You can monitor and manage flagged messages from:

• The Flagged Private Messages Insights report from the Moderation Overview page in Experience Workspaces. You can track trends and monitor spam. You can view flagged messages, who sent them, the date they were sent, and who flagged them. You can also remove flags from messages and delete messages.
• A custom report.
  First, create a custom report type using Networks as the primary object and Network Audits as the secondary object. Create the report using your new custom report type and add a field filter for Audited Object Type set to equal Chatter Message. Use the API to delete flagged messages.
• An API query of flagged messages.

Flagged Direct Messages

Members can flag messages in Experience Cloud sites built using the Customer Service template. Moderators can review, delete, and remove flags from direct messages that members flag as inappropriate or spam.

Required Editions

User Permissions Needed
To view and moderate flagged direct messages:	Moderate Experiences Chatter Messages AND Moderate Chatter Messages and Direct Messages AND Moderate Experience Cloud Site Feeds AND Access Experience Management OR Manage Experiences OR Create and Set Up Experiences AND Is a member of the Experience Cloud site
To make all posts available to moderation, including direct messages, in Digital Experiences Settings under Moderation Rule Settings:	Moderation applies to all feed posts regardless of where they’re visible

Note Private messages and direct messages are separate features. Direct messages offer a richer set of features for private communication. Direct messages are based on Chatter and offer a rich text editor that supports inline images and attachments. With direct messages, you can start a message from a feed post.

1. Open Experience Workspaces.
2. Select Moderation and either click the Flagged Direct Messages tile or click Moderate | Flagged Messages to see the flagged items.
3. Review and act on the flagged messages.

Flagged Files

Moderators can review, delete, and remove flags from files that members flag as inappropriate or spam. Group owners or group managers can moderate files in their groups.

Required Editions

User Permissions Needed
To view the file detail page, remove flags, and delete files:	Moderate Experiences Files
To moderate files:	Moderate Experiences Files AND Access Experience Management OR Manage Experiences OR Create and Set Up Experiences AND Is a member of the Experience Cloud site

Members can flag files that they deem inappropriate because they contain sensitive information or offensive content.

You can moderate flagged files from:

• The Flagged Files Insights report on the Moderation Overview page in Experience Workspaces. With this report, you can see flagged files, who created them, who flagged them, and how many flags each file has. You can click a link to open a file and review its content. You can remove the flag or delete the file. You can also select multiple items at once.
  

  Note After you delete a file, it remains cached for up to 90 days.
• A custom list. You can expose a list of flagged files using Connect REST API or ConnectApi in Apex.
• From the Experience Cloud site. You can remove flags or delete content on the file detail page.

To limit the size and types of files allowed in your site, go to Administration | Preferences.

Flagged Discussions

Moderators can review, delete, and remove flags from posts and comments on discussions, and freeze or communicate with the author of those posts, all from one place.

Required Editions

User Permissions Needed
To view flagged items, remove flags, and delete posts or comments:	Moderate Experience Cloud Site Feeds
To moderate posts and comments:	Moderate Experience Cloud Site Feeds AND Manage Experiences OR Create and Set Up Experiences AND Can Approve Feed Post and Comment AND Is a member of the Experience Cloud site

Moderators can view an entire discussion in context, including all comments related to a post, and sort by the newest discussions or the oldest. To access a list of flagged discussions, go to Experience Workspaces | Moderation | Flagged Discussions. To open a discussion thread, click View Discussion.

To see how a post or comment was flagged and who flagged it, click a post or comment or select View Flag Details. You can remove the flag or delete the post or comment.

You can see which authors have a history of flagged posts and how many times a moderator deleted their posts. You can also freeze the author and send them a message.

See Also

• Guidelines for Deleting Your Users’ Chatter Messages
• Report on Experience Cloud Sites with AppExchange Packages
• SOAP API Developer Guide: ChatterMessage
• Apex Developer Guide: Moderate Chatter Private Messages with Triggers
• Connect REST API Developer Guide: Experience Cloud Sites Moderation Resources
• Apex Reference Guide: CommunityModeration Class