Report on Experience Cloud Sites with AppExchange Packages

Use the Salesforce Communities Management package to:

• Take advantage of the newest features using preconfigured reports (use the latest package version)
• View the latest metrics and rapidly spot trends
• Determine how fast your Experience Cloud site is growing
• Find out who your most engaged members are
• Discover which discussions people and groups are most excited about
• Identify areas that need attention
• Take immediate action on recent activity with Insights reports
• Understand the health of your community with the Service Community Scorecard

Note To use the preconfigured Insights reports, your Experience Cloud site must use Chatter.

During installation, dashboard and report folders are automatically installed in your internal org. You also have the option to give your community managers access to the package contents so you don’t have to share the dashboard and report folders with them later. If you have no previous Insights or dashboards mapped in Experience Workspaces, they’re automatically mapped for you during installation.

Search AppExchange for Salesforce Communities Management (for Communities with Chatter) or Salesforce Communities Management (for Communities without Chatter).

Each package has related documentation, attached as a PDF, to help guide you with your installation and customizations.

After the package is installed, you can access your new dashboards and reports alongside all your other Salesforce dashboards and reports. When you view the dashboards in Experience Workspaces, site-specific data is displayed.

Note The mappings for the Moderation report folders are included in the Salesforce Communities Management for Experience Cloud Sites managed package and you can’t delete them. To remove the mappings, uninstall the package. The uninstall procedure deletes all report folders and dashboards included in the package.