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Experience Cloud Sites Usage Allocation
Experience Cloud site usage is governed by daily, monthly, and yearly allocations. Understanding these allocations is important to the success of your sites. Salesforce provides tools to help you monitor site usage so that you can avoid exceeding these allocations, or purchasing overages when needed.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
| Edition | Bandwidth Allocation (per rolling 24-hour period per community) | Service Request Time (per rolling 24-hour period per site) | Maximum Page Views |
|---|---|---|---|
| Developer Edition | 500 MB | 10 minutes | N/A |
| Enterprise Edition | 1 GB for sandbox 40 GB for production |
30 minutes for sandbox 60 hours for production |
500,000/month |
Unlimited Edition Performance Edition |
1 GB for sandbox 40 GB for production |
30 minutes for sandbox 60 hours for production |
1,000,000/month |
- Bandwidth
- The number of megabytes served and received from both the community's origin server and the cache server. The origin server refers to the Web server that hosts your community site. The cache server refers to the CDN server that serves your cache community site pages. This allocation is only calculated for non-authenticated community users.“Rolling 24-hour period” refers to the 24 hours immediately preceding the current time.
- Service Request Time
- The total server time in minutes required to generate pages for the community. This
allocation is only calculated for non-authenticated community users.
“Rolling 24-hour period” refers to the 24 hours immediately preceding the current time.
- Page View
- A request from a non-authenticated community user to load a page associated with your community. Requests from authenticated community users aren’t counted as page views. Cached page views are also counted.
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Requests That Count as Page Views
Requests for the following are counted as page views.
Requests for... Example Your Experience Cloud site domain http://MyDomainName.my.site.com Your custom Experience Cloud site web address http://site.mycompany.com Any page associated with your Experience Cloud site http://MyDomainName.my.site.com/mypage
http://MyDomainName.my.site.com/s/mypage
http://site.mycompany.com/mypage
http://site.mycompany.com/s/mypage
Custom login pages -
Requests That Don’t Count as Page Views
Requests for the following are not counted as page views.
Requests for... Example Authorization Required error page http://MyDomainName.my.site.com/unauthorized AJAX requests:
- JavaScript remoting
- Visualforce
- Apex: RemoteAction
- Visualforce: <apex:actionFunction>
Resources loaded on the page, such as robots.txt or the favorite icon http://MyDomainName.my.site.com/robot.txt
http://site.mycompany.com/favicon
Attachments and documents Error pages, apart from Authorization Required, such as Limit Exceeded and Maintenance http://MyDomainName.my.site.com/BandwithExceeded Tab clicks within a page Images included in an HTML field http://MyDomainName.my.site.com/servlet/rtaImage Custom file field http://MyDomainName.my.site.com/servlet/fileField System pages associated with your Experience Cloud site, such as the login, logout confirmation, and forgot password pages http://site.mycompany.com/login
https://site.mycompany.com/s/login
API REST calls http://MyDomainName.my.site.com/Service/apexrest -
Page View Allocations
The following table lists Experience Cloud site page view allocations for each edition. This allocation applies to all the Experience Cloud sites in your org.
Edition Maximum Number of Communities Maximum Page Views Enterprise Edition 100 500,000/month Unlimited Edition
Performance Edition
100 1,000,000/month A few things to bear in mind with page view allocation:
- Your org’s page view entitlement is the sum of page views included in the edition plus any additional page views purchased from Salesforce.
- Salesforce calculates page view overages by looking at a 12-month look-back period. If your site page views exceed the org allocation for page views, contact Salesforce to understand how to buy overages. Site members and unauthorized users can still access your Experience Cloud site, even if your org goes over its page view allocation.
Let’s look at Acme Enterprises, which has set up a customer community. Their Enterprise Edition org includes 500,000 page views per month. Acme expects its community to take off, so they purchase another 500,000 page views per month. Their total page view entitlement is 1 million page views per month. So, over the course of a 12-month look back period, Acme’s community can have 12 million page views (that’s 12 x 1 million page view allocation).
The community has a spike in usage for a month, and goes over its 1 million allocation. Is Acme charged an overage? No, because the next month the community has fewer than 1 million-page views. It all averages out when the calculation is made at the end of the 12-month look back period. In short, the community has to average 1 million page views per month over the course of a 12-month look back period to remain below its allocation.
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Monitoring Usage
Accurately monitor your site’s page view usage with the Page Views - Monthly Trend report, found in the Community Management Package for Communities from AppExchange. Install the package that is right for your communities:
- Community Management Package for Communities with Chatter
- Community Management Package for Communities without Chatter
You can also see page view usage in your org’s Company Information section. In Setup, enter Company Information in the Quick Find box and click Company Information.
Note The page view allocation found under Usage-Based Entitlement may not reflect the correct allocation for your Salesforce edition. -
API Usage Allocation in Experience Cloud Sites
Communities API usage limits listed here are in addition to your Salesforce org's API limits.
Customer Community Customer Community Plus Partner Community Lightning Platform Starter Lightning Platform Plus API Calls per Day 0 200 per member (member-based license)
10 per member (login-based license)
200 per member (member-based license)
10 per member (login-based license)
200 per member for Enterprise Edition orgs
200 per member for Unlimited Edition orgs
1000 per member for Enterprise Edition orgs
5000 per member for Unlimited Edition orgs
