Record Banner

Before Spring ’16, this component was named Record Headline. The Customer Service template supports a record detail page that you can use out of the box with no configuration. All objects in your site without a preassigned record detail page use this generic page, called Record Detail, to display record data. For example, consider the scenario where a user lands on a case detail page. The page uses a preassigned case detail layout. The user clicks a contact in the related records. If you haven’t created a custom record detail page for contacts, the contact information is displayed using the generic Record Detail page. Under the hood, the Record Detail page uses the Record Banner component along with the Record Information Tabs component to display record data.

• You can use the Record Banner component on custom record detail pages that you create. We recommend using it with the Record Information Tabs component.
• You can modify what fields display in the Record Banner component by customizing the Highlights Panel layout in the object’s compact page layout.
• Members with the necessary permissions can use the Edit, Delete, and Follow buttons to modify, delete, or follow the record. These buttons don’t display on mobile devices.
• The Record Banner component doesn’t support translation on the Topic Detail page.

Note

For optimal appearance, choose a wide column width when placing this component on your page. Some fields are hidden when there isn't enough space to display them due to browser width or zoom level.