User Profile Menu

The User Profile Menu component displays a user's name (or nickname) and profile picture. It also displays a dropdown from which users can navigate to their profile, open a case, access their locale and email notification settings, and log out. External users can also access and manage their account. If the user isn’t logged in, a Login button appears in the header.

Note The User Profile Menu component replaces the Profile Header component in sites based on Winter ’18 and later versions of Experience Builder templates.

Each template comes with its own default user profile menu, which can be customized as needed. For example, for the B2B Store template, the link that buyers click to view their account record shows account information on the My Account page. All other templates display external user account information in the generic Record Detail page.

Users can’t customize the profile photo functionality in the profile menu. Instead, they edit all profile information from the profile details page.

Note If displaying a nickname is enabled in the site, this component shows the nickname instead of the user’s name. The user’s reputation level displays only if reputation is enabled in the site.

1. In the page you’re configuring, select the User Profile Menu component.
2. In the property editor, configure the properties for the component.

   Property	Details
   Case Filter Name or IkD	The name or ID of the list view that displays the user's cases. This value is used throughout the site to display the user's list of cases. By default, the template uses the AllOpenCases view, which lets users view any open cases that they have permission to see. Configure sharing to ensure that users see only cases that belong to them. Alternatively, you can use another pre-defined list view or create a custom list view.
   Include Contact Support	Select to include the option to contact an agent from the profile.
   Home Label	Enter the text shown for the link to the site home page from the user navigation menu. The default is Home.
   Include My Messages	Include a My Messages link in the profile menu, which shows the number of unread messages in the menu and opens the Messages page when clicked.
   My Profile Label	Enter the text shown to indicate a user’s profile. The default is My Profile.
   Contact Support Label	Enter the text for the link to the page where the user can open a case. The default is Contact Support.
   Login Label	Enter the text for the link to log in to the site. The default is Login.
   Logout Label	Enter the text for the link to log out from the site. The default is Log Out.
   Experience Builder Label	Enter the text for the link to the Experience Builder page. The default is Experience Builder. This link appears only for users with permissions to manage the site.
   Site Setup Label	Enter the text for the link to the setup page for sites. The default is Site Setup. This link is shown to users with permissions to create or modify the site’s administration settings.
   User Settings Label	Enter the text for the link to access an authenticated user’s personal settings for the site. The default is My Settings.
   Show User Settings in Menu	Select this option to show user settings in the profile dropdown list.
   My Account Label	Enter the text for the link that external users click to view their account record. The default is My Account. This feature is available in the Spring ’16 version of the Customer Service template and later. External site members who access the My Account link see their account details based on the configuration of the Record Detail page.