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Which Experience Cloud Template Should I Use?
Experience Cloud templates let you build responsive sites for delivering rich, branded spaces for your customers and partners. And with Experience Builder, you can accomplish a lot without coding. For example, you can edit a template’s components to include information about your site, add images to extend your branding, and include CMS content. And if you want a more customized experience, you can create custom pages, add components to pages, build custom Lightning components, and expose more Salesforce objects.
Required Editions
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions |
Note Apart from Salesforce Tabs + Visualforce, all templates are Lightning-based templates
that you customize in Experience Builder. However, although the Aloha template is
Lightning-based, it’s used to create an App Launcher, not a site. So when we talk about
Experience Builder sites and templates, we mean all templates except
Aloha and Salesforce Tabs + Visualforce.
- Customer Account Portal—A private and secure place for customers to access and update their account information. Improve customer relationships and decrease service costs by letting customers work in the portal. Customers can see and pay invoices, update their account information, and search your knowledge base for answers to their most frequent questions.
- Partner Central—A flexible, responsive template designed for channel sales workflows. Recruit, build, and grow your partner network to drive channel sales and marketing together in a branded online space. Easily configure lead distribution, deal registration, and marketing campaigns. Share training materials and sales collateral in a central space, and use reports to track your pipeline.
- Customer Service—A powerful, responsive self-service template with multiple prebuilt theme options. The Customer Service template lets users post questions to the community, search for and view articles, collaborate, and contact support agents by creating cases. Supports Knowledge, Chatter Questions, and cases.
- Help Center—A public-access, self-service community that exposes the articles that you make available from your knowledge base. You reduce the load on your customer support team, and your users get the satisfaction of finding their own solutions.
- Build Your Own (Aura)—Provides the basic pages that every Experience Builder site needs: Home, Create Record, Error, Record Detail, Record List, Related Record List, Search, Check Password, Forgot Password, Login, Login Error, and Register. Add more pages and components as needed for the experience you’re building. To refine the look of your site, customize your branding and themes.
- Build Your Own (LWR)—Powered by the Lightning Web Runtime (LWR) framework,
this customizable template delivers unparalleled page performance and improves
developer productivity. Quickly build pixel-perfect pages and develop Lightning web
components and themes that match your unique brand.
Suitable for developers, consulting partners, and ISVs who are familiar with developing custom Lightning web components, and working with Salesforce DX, User Interface API, and Apex. See the LWR Sites for Experience Cloud guide.
- Microsites (LWR)—Use the power of LWR to create beautiful, high-performance
sites perfect for event pages, landing pages, or other special purpose websites.
Microsites gives you all the tools to quickly spin up a website and then archive it
when it’s no longer needed.
Suitable for developers, consulting partners, and ISVs who are familiar with developing custom Lightning web components, and working with Salesforce DX, User Interface API, and Apex. See the LWR Sites for Experience Cloud guide.
- Aloha—A configurable App Launcher template that lets users quickly find applications and access them using single sign-on authentication, including social logins.
- Salesforce Tabs + Visualforce—Standard Salesforce structure
and tabs that you can customize using Visualforce. Requires developer experience and
advanced setup skills. Offers full platform access with a flexible configuration and
supports most standard objects, custom objects, and the Salesforce mobile app.
Salesforce Tabs + Visualforce isn’t a Lightning-based template and therefore doesn’t work with Experience Builder.
- The Customer Account Portal Template
The Customer Account Portal template improves customer relationships and decreases service costs. The template provides features that make it easy for customers to see and pay invoices, update their account information, and search your knowledge base for answers. - The Partner Central Template
Partner Central supports partner relationship management workflows, including channel sales, channel marketing, lead distribution, deal registration, partner recruitment and onboarding, and pipeline monitoring with reports and dashboards. The template offers navigation options, enablement pages, and customizable action dropdowns, providing partners with intuitive access to marketing tools, support features, referral insights, and training metrics. Flexible layouts help with site building and maintenance. - The Customer Service Template
The Customer Service template provides a rich self-service experience for your customers, where they can get answers to their questions at any time, on any device. With integrated knowledge articles and case management, customers can search for and view articles, post questions, or contact a support agent. To use the Customer Service template, Chatter must be turned on in your org. - The Build Your Own Template (Aura)
The Build Your Own template provides the basic pages every Experience Builder site needs: Home, Create Record, Error, Record Detail, Record List, Related Record List, Search, Check Password, Forgot Password, Login, Login Error, and Register. And you can easily add more pages and components as needed for the experience you’re building. Customize your branding and themes to refine the look of your site. - The Build Your Own Template (LWR)
Use the Build Your Own (LWR) template for Experience Cloud to create blazing-fast digital experiences, such as websites, microsites, and portals, using the Lightning Web Components programming model. Powered by Lightning Web Runtime (LWR), this customizable template delivers unparalleled site performance. - The Microsite Template
The Microsite template is the foundation for your small, special-purpose websites. Microsites are often used by companies that already have a full site but want a dedicated space for a single communication or conversion goal. Microsites work well to host an idea or product that requires more content than a single landing page. Built on the Lightning Web Runtime (LWR) platform, the template includes responsive layout and content components that you can use to quickly spin up a landing page, event site, or other web experience. Capture visitor information and send it directly to the Lead object with the Lead Form component. - Objects Supported by Out-of-the-Box Components and Pages in Experience Builder Templates
Check out the list of all the objects supported by out-of-the-box components and pages in Experience Builder templates. - Considerations Before You Migrate an Aura Site to Lightning Web Runtime (LWR)
Sites that run on Lightning Web Runtime (LWR) boast increased speed, scalability, security, and design flexibility over Aura sites. Migrating your Aura site to an LWR site requires considerable planning. Keep these considerations in mind. - Migrate a Koa or Kokua Site to a New Template
The Koa and Kokua templates are retired, and you can no longer use them to create site. Salesforce supports existing sites built with Koa and Kokua, but we recommend migrating to newer templates. The new templates provide richer support for Salesforce Knowledge and case management, and they also receive updates and new features with each release. - Which Components Can I Use with Each Aura Template?
Aura site templates, such as Customer Service and Partner Central, are each composed of pages, which in turn are made up of customizable components. Consult this table to find out which Aura template each component can be used in, and when the component became available.
See Also
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