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            Add an Agentforce Service Agent to Your Experience Cloud Site

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            Add an Agentforce Service Agent to Your Experience Cloud Site

            Quickly configure and launch a fully functional Self-Service support portal with Enhanced Chat, agent routing, and built-in authentication, all without custom development. This solution provides out-of-the-box chat and agent routing, simplifying and accelerating your Self-Service portal deployment.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions
            Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce for Service add-on
            Available in: LWR and Aura
            1. Deploy the Agent to Your Experience Cloud Site
              First, deploy the agent to your selected Experience Cloud site. This action adds the necessary components to your site page.
            2. Connect Your Agent Using a Flow
              Connect your agent to the chat component using a prebuilt flow template. This flow contains the logic for session creation, conversation handoffs, and user verification.
             
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