CRM Analytics and Artificial Intelligence

Create apps by using predefined templates to get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by healthcare payers and providers.

• Provide Patient and Member Insights with Analytics
  CRM Analytics for Health Cloud gives you a complete view of your data to help you deliver connected, one-to-one patient or member care. Use business insights from CRM Analytics apps to drive intelligent patient engagement, improve care effectiveness, and identify and manage risk throughout your patient and member population.
• Set Up Artificial Intelligence Use Cases
  Get predictions about the likelihood of prior authorization requests breaching service-level agreements (SLA), and recommendations about services that are likely to be received and requested by payers and providers.