Show payers the likelihood of a prior authorization request breaching service-level
agreements (SLA) by adding the Prior-Authorization Review SLA Breach Predictions dashboard to a
Care Request or Case record page.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions of Health Cloud with the
Revenue Intelligence for Health license and the CRM Analytics for Healthcare license
Note If you schedule the Care Request Workflow Duration Datasets recipe to run at a specific
time, edit the last modified date query of the dashboard and specify the recipe’s run time.
Editing the last modified date query ensures that the estimated prediction time on the dashboard
is accurate.
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