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            Create a Profile for the Contact Center User

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            Create a Profile for the Contact Center User

            Clone the standard user profile and add standard object permissions for the Engagement Interaction, Engagement Topic, Engagement Attendee, and Record Alert objects. Assign the profile to your contact center agent.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Contact Center for Health Cloud Contact Center for Health Cloud permission set
            1. From Setup, in the Quick Find box, enter Profiles, and then click Profiles.
            2. Click Clone next to the Standard User profile.
            3. Add a profile name. For example, Contact Center User.
            4. Click Edit and go to Standard Object Permissions.
            5. Provide Read, Create, and Edit access to Engagement Interaction, Engagement Topic, Engagement Attendee, and Record Alert objects.
            6. Save your changes.
            7. Assign the profile to the contact center agent.
              1. From Setup, in the Quick Find box, enter Users, and then click Users.
              2. Click Edit next to the contact center agent’s name.
              3. In Profile, select the profile you created by cloning the standard user profile.
              4. Save your changes.
             
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