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            Use Enhanced Analytics for Healthcare

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            Use Enhanced Analytics for Healthcare

            The Enhanced Analytics for Healthcare app provides a complete solution for streamlining the prior authorization review workflow. Use the analytics dashboards to get insights into open tasks, prioritize the authorization review requests for the day, identify the requests that need attention to avoid SLA breaches, and more. The personalized care requests dashboards for each user role offer quick insights to monitor and assess outstanding care requests authorization and reviews.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions of Health Cloud with the Revenue Intelligence for Health or CRM Analytics for Health Cloud add-on license.
            • My Care Requests-Utilization Management Provider
              Use the My Care Request-Utilization Management Provider dashboard to get insights into care requests and analyze the priority of care requests based on the due date. You can create a new care request from the dashboard.
            • My Care Requests-Utilization Management Nurse
              The My Care Requests dashboard gives a utilization management nurse or a clinical reviewer a comprehensive overview of their care requests and review statuses. Use the visualizations to quickly identify requests that require immediate attention based on the due date and make informed decisions on the care reviews.
            • My Care Requests-Utilization Management Intake Specialist
              The My Care Request dashboard gives intake specialists a comprehensive overview of their care requests and review status. Use the visualizations to quickly identify the requests that require immediate attention based on the due date, and take informed actions on the care reviews.
            • Home Health Insights
              Use the Home Health Insights dashboard to gain insights into home healthcare resources' work hours, appointments, utilization rate, and overall service efficiency. See a comprehensive view of care resources' work schedules to optimize productivity and improve patient care.
            • Referral Analytics
              Analyze the incoming and outgoing referrals in a healthcare facility and assess the priority, quality, and effectiveness of the referral process for informed decision-making and timely patient care.
            • Embedded Dashboards
              View dashboards such as the Care Plan Management and Referral Analytics in the Enhanced Analytics for Healthcare app. Salesforce administrators can embed these dashboards in specific Lightning Experience pages.
            • Patient Segmentation
              Use the Patient Segmentation dashboard in the Enhanced Analytics for Healthcare app to gain insights into patients’ demographics, risk scores, and health conditions. Identify high-risk patients and assess their priorities to strategically allocate resources to improve patient care and optimize resource utilization.
             
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