Administer Agentforce Life Sciences

Note Life Sciences Cloud is now Agentforce Life Sciences. You may see references to Life Sciences Cloud in your org and in this guide.

Agentforce Life Sciences supports three integrated domains:

• Customer Engagement drives compliant, orchestrated provider interactions, with visibility into territory alignment, brand messaging, and medical insights.
• Clinical Engagement supports intelligent clinical operations, simplifies site selection and patient recruitment, and connects patients, sites, sponsors, and contract research organizations (CROs).
• Patient Engagement powers benefit verification, eligibility coordination, and program tracking, with real-time insight into outcomes and adherence risks.

We've divided this guide into sections that cover the setup for each domain.

• Set Up Customer Engagement explains how to get your org ready to install the Customer Engagement managed package, which contains Customer Engagement features. You can then set up the features for Account Management, Engagement Planning, Engagement Execution, and so on. This section also explains how to set up the Life Sciences Cloud mobile app for iOS (iPad only), which is available in the Apple App Store.
• Set Up Clinical Engagement explains how to set up clinical engagement features, such as Participant Management and Site Management.
• Set Up Patient Engagement explains how to set up patient engagement features such as Financial Assistance Programs, Patient Program Outcomes, and Pharmacy Benefits Verification.