Remote Monitoring Patients

Remote Monitoring allows care coordinators to create a reliable and personalized connection with patients to motivate them on their healthcare journey. Care Coordinators can personalize care metric targets for each patient, making it easy to correlate care metrics and identify healthcare gaps. Charts that show biometric data and health metrics such as heart rate, blood glucose levels, or weight, help care coordinators track patient health with minimal effort. When a patient’s biometric data is out of range, care coordinators can proactively engage with patients.

Remote Monitoring brings multiple benefits to different verticals in the healthcare industry, including:

• For the healthcare consumer: Build trust with providers with more value-based, personalized interactions addressing root causes.
• For the care coordinator
  • Build trust with patients through more personalized, informed, and evidence-based interactions.
  • Employ auto-created tasks, care gaps, or cases when patient biometric data is out of range.
  • Spend more time giving useful information to patients than collecting data to identify problems.
  • Improve operational efficiency with fewer care coordinator calls.
• For the Provider and Payer business
  • Reduce preventable readmissions and emergency department services.
  • Shift responsibilities to non-clinical providers to free up clinician time.
  • Reduce risk in misdiagnosis or not catching social determinants of health in time.
  • Reduce overall spending on chronic disease.
• For the Medical Device business: Enable easier integration with providers and payers.

• Set Up Remote Monitoring in Health Cloud
  Create code sets, units of measure, and care metric targets to set up remote monitoring. Enable care coordinators to remotely monitor health metrics by displaying care observations and remote monitoring charts on the patient’s account page.
• Map External Fields to Health Cloud for Remote Monitoring
  To use APIs to create care observations from external systems, you can map source system fields to Health Cloud target objects and fields.
• Register and Ship Remote Monitoring Devices
  Help patients stay on course with their care metric targets by registering healthcare devices or creating a shipping request to deliver devices to them. Care Coordinators can then track biometric data from these devices, identify healthcare gaps, and engage with patients for follow-ups.
• Set Up Care Observation Triggers
  Use process builder to create care observation triggers when a patient’s care observations don’t meet the care metric target conditions. You can create a trigger to post on Chatter or send an email to notify the user about care observations that fall out of range.
• Work with a Patient’s Remote Monitoring Data
  Remote Monitoring allows you to create a reliable and personalized connection with patients to motivate them on their healthcare journey. Learn how to create care observations, personalize care metric targets, track and analyze patient health data, and register and ship remote monitoring devices.