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          Flow Core Action: Override Approval Work Item

          Flow Core Action: Override Approval Work Item

          Update the status of an approval work item to reflect the approval admin's decision, allowing admins to override the decision for any assignee.

          required editions
          View supported editions for Flow Approval Processes

          Special Access Rules

          • To use this action, you need the Approval Admin user permission.

          To override the approval work item, go to Flow Builder, add an Action element to your flow. In the New Action field, enter Override and select Override Approval Work Item.

          Set Input Values

          Field Description
          Approval Decision

          This is a required field. Action that the approval admin took for the unreviewed approval work item. Valid values are:

          • Approve
          • Reject
          Approval Work Item ID This is a required field. ID of the unreviewed approval work item to be reviewed by the approval admin.
          Channel Type

          This is an optional field. Type of channel where the request to review the approval work item originated. Valid values are:

          • InvocableAction
          • Slack
          • ApprovalRecord

          The default value is InvocableAction.

          Comments This is an optional field. Comments that the approval admin enters about their decision to approve or reject an unreviewed approval work item.

          Usage

          • This action requires API version 62.0 or a later version in the flow.
          • You can only override an approval submission if it's status is Assigned.
           
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          Salesforce Help | Article