Manage Warranties and Claims in Automotive Cloud

Define a comprehensive set of service standards that can be accurately and consistently used in the warranty lifecycle and other operations performed by your company. Establish robust warranty eligibility rules and entitlements for products and assets. Dealers can then submit claims using the Experience Cloud site and you can adjudicate the claims based on expenses incurred, types of repairs, labor efforts, and other details.

• Warranty Lifecycle Management in Automotive Cloud
  Understand the high-level tasks involved in managing the end-to-end warranty and claim lifecycle in Automotive Cloud.
• Define Service Standards in Automotive Cloud
  Optimize the allocation of resources and prepare accurate service effort estimates by using a set of comprehensive labor codes. Fault codes help you easily identity the defects in a product and sort products repairs and replacements based on the types of issues. Labor codes help you identify the type of effort required to fix issues. Record warranty terms and assign them to products, product families, or assets. Extend or restrict coverage for warranty terms based on product fault, labor effort required, or product part.
• Track Dealer Claims in Automotive Cloud
  Capture information about defective assets, existing warranties, causal parts, expenses incurred, and claim stakeholders by creating Claim, Claim Item, Claim Coverages, Claim Coverage Payment Details, and Claim Participant records. Dealers can easily submit warranty claims and closely track their status from the Automotive Experience Cloud site. Manufacturers can also create records on behalf of dealers. With detailed warranty claim information, warranty adjudicators can accurately investigate product defects, swiftly verify claim coverages and expenses, and reduce followups for additional information.
• Adjudicate Dealer Claims in Automotive Cloud
  Adjudicate warranty claims submitted by dealers either manually or through an automatic adjudication process. You can examine defective vehicles and their causal parts, check warranty coverages for each part, and verify labor operations, part replacements, and incurred expenses. The Claims record page offers a complete view of all granular details related to a claim and helps you manually adjudicate each claim item. Or, your admin can set up a warranty claims adjudication process using Context Service, Business Rules Engine, and Flow Builder.
• Manage Supplier Recovery in Automotive Cloud
  Supplier recovery specialists at original equipment manufacturers (OEM) can recover the costs incurred due to defects or quality issues in the supplier's products. Create contracts with suppliers to capture information about the expenses to be covered. Keep the supplier recovery process transparent by clearly defining the recovery terms in the contract. Raise supplier recovery claims from existing warranty claims to mitigate finances from repairs done by dealers. Claim adjudicators on the suppliers' side can adjudicate claims from Automotive Experience Cloud sites. The supplier recovery process is typically the last step in the warranty management lifecycle.