Define Service Standards in Automotive Cloud

Optimize the allocation of resources and prepare accurate service effort estimates by using a set of comprehensive labor codes. Fault codes help you easily identity the defects in a product and sort products repairs and replacements based on the types of issues. Labor codes help you identify the type of effort required to fix issues. Record warranty terms and assign them to products, product families, or assets. Extend or restrict coverage for warranty terms based on product fault, labor effort required, or product part.

Watch this video to learn how warranty administrators establish robust service operation standards and manage warranties in Automotive Cloud.

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• How Are Warranties Managed in Automotive Cloud
  Learn how you can capture information about warranty rules and entitlements, service standards, and how they are related to products and assets.
• Create Code Sets and Code Set Relationships in Automotive Cloud
  Use code sets and code set relationships to establish a set of service standards that can be accurately and consistently used in various operations and digital records. Define code sets to standardize labor activities, product defects, and expenses. Define code set relationships between product fault codes and product labor codes to identify the possible product defects and the type of effort required to resolve the defects.
• Create Fault and Labor Codes for Products in Automotive Cloud
  Define product fault codes to standardize the typical faults in a product. Define product labor codes to standardize the type of labor services your company offers with their estimated effort. You can specify product fault codes and product labor codes in warranty term coverages to extend or restrict the product defects and labor services that are covered under a warranty term.
• Create Warranty Terms in Automotive Cloud
  Define warranty terms to specify the eligibility requirements and the entitlements you provide to rectify issues with products. Specify the labor, parts, expenses, and exchange options covered under the warranty term.
• Create Warranty Term Coverages in Automotive Cloud
  Define warranty term coverages to introduce greater granularity and flexibility to your rules on warranty eligibility and entitlement. You can extend or restrict the coverage of a warranty term based on product fault, labor effort required, or part of the product. Specify the part of a product or the product labor code or fault code to be included or excluded in the coverage of a warranty term.
• Create Product Warranty Terms in Automotive Cloud
  To assign a warranty term to a product or product family, create a product warranty term. The standard warranty terms assigned to a product or product family apply to all assets for that product or product family.
• Create Asset Warranties in Automotive Cloud
  To assign a warranty term to an asset, create an asset warranty. An asset automatically inherits the warranty terms associated with the related product. But if you want to change the terms at the asset level, specify any extensions or exclusions for the asset warranty term.