Loading
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Manage Collections for Accounts in Billing

            You are here:

            1. Salesforce Help
            2. Docs
            3. Revenue Cloud

            Manage Collections for Accounts in Billing

            Use Collections to proactively address overdue invoices, reduce bad debt, and maintain a healthy cash flow. Your collections reps can easily track payments for unpaid invoices, and collect payment promises from customers, which helps streamline payments and reduce the risk of overdue invoices. Collections reps can also send personalized, automated dunning emails for effective debt recovery.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Revenue Cloud Billing license. Contact your Salesforce account executive for more information.

            Key Features

            • Collections App: Create, view, and monitor collection plans and collection plan items for accounts with overdue invoices to manage the invoice recovery process.
            • Dunning Emails: Leverage out-of-the-box email capabilities of Salesforce to set up and send personalized email reminders to notify customers about overdue invoice balance or upcoming payments. Use Marketing Cloud to enhance the dunning process with segmentation and reminder calls and SMS messages.
            • Timeline: Track the timeline of unpaid invoices from collections initiation and email communications to scheduled calls. You can also view upcoming tasks such as calling the customer or sending a second email reminder by using the New Task Collections new task button icon on the activity panel in your collections timeline. See Enable Timeline for Collections and Set Up a Timeline in Salesforce
            • Payment Promises: Communicate with the customers, receive payment commitments, and set up payment schedules to streamline the payment process.
             
            Loading
            Salesforce Help | Article