Consumer Goods Cloud for Service

Consumer Goods Cloud for Service enables your service agents to engage with customers to sell new products and address customer complaints or inquiries. Consumer Goods Cloud for Service gives your service agents a 360-degree view of the customer. Using the app, your service agents can quickly resolve customer cases, proactively address issues, and place regular orders.

• Set up and Configure Consumer Goods Cloud for Service
  With Consumer Goods Cloud for Service, organize every aspect of the service life cycle to give your service reps all the information necessary to provide world-class customer service. Reps can use the service capabilities to manage their accounts, visits, orders, pricing, and engagement history records to plan and provide personalized service.
• Use Your Service Console to Maximize Efficiency
  As service agents, you can use the service console in Consumer Goods Cloud for Service to provide world-class service to customers. You can improve operational efficiency by using quick actions in the console to manage customer accounts, orders, and pricing, thus helping service agents achieve their targets and gain more incentives.