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Set Up and Maintain Retail Execution
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            Team Coaching

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            Team Coaching

            Coach your team members to bring the best out of their abilities. Team coaching involves improving essential skills by using a structured process. As a supervisor, regular coaching is integral to the team members becoming more productive, confident, and skilled at their job. It’s important to train the team regularly to keep the relevant information fresh in the members' minds.

            Required Editions

            Available in: Lightning Experience in Professional, Enterprise, and Unlimited Editions that have Consumer Goods Cloud enabled.

            To improve sales pitches of your team, you can do these activities:

            • Create a strategic training plan and check for its adherence.
            • Reinforce previously taught lessons.
            • Add new strategies for the team.
            • Continue to build sales reps’ skills.

            The image illustrates the essentials for supervisors to train their team:

            Team coaching
            • Connect: As a supervisor, work closely with your team to ensure high-quality field execution. For example, inform your sales reps about selling strategies, current and upcoming promotions, and new products.
            • Motivate: Motivate your team and increase awareness about the importance of additional sales promotions by keeping them well informed.
            • Train: Mentor and train your sales reps on how to communicate effectively at stores and apply selling strategies.
            • Review: Review your teams’ performance to identify coaching or training opportunities.

            You can use multiple methods to coach, motivate, and instruct your teams.

            • Review planned and current promotions with details about a deal.
            • Support sales pitches by introducing selling materials via a sales folder.
            • Discuss new promotions pitch at the store level.
            • Introduce and explain current and upcoming weeks’ plan.
            • Review selected visits of past weeks.
            • Discuss the ratio between productive and unproductive time.
            • Review and align on customer contracts.
            • Review incompleted tasks.
             
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