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            Requirements for Installing the Consumer Goods Cloud Mobile App

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            Requirements for Installing the Consumer Goods Cloud Mobile App

            See the minimum operating system and device requirements for installing the mobile app.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions that have Consumer Goods Cloud

            Mobile Platform Requirements

            The Consumer Goods Cloud mobile app is supported on phones and tablets that meet these mobile platform requirements.

            Operating System Version
            Android 13, 14, 15, and 16
            iOS 26.1, 26.2, 26.3, and 26.4
            iPadOS

            26.1 and 26.2

            The Consumer Goods Cloud mobile app functions properly in full screen mode. However, if you launch the app in split view or window mode, some features may not work as expected.
            Note
            Note For iOS and iPadOS, compatibility information is updated within 14 days after each official major iOS or iPadOS release. If the new version isn’t compatible or compatibility verification for the version isn’t possible within 14 days, then compatibility information is updated with the identified issues, technical information, and possible workarounds.

            Devices Tested

            Salesforce performs automated and manual testing of the Consumer Goods Cloud mobile app for iOS and Android on selected devices.

            Platform PHONES TABLETS
            Android
            • Samsung Galaxy Note 9
            • Samsung Galaxy S10, S10e, 10+, S21, S22, S22 Ultra, S23, S23 Ultra, and S24 Ultra
            • Pixel 6 and 7
            • Pixel Pro 6 and 7
            • Samsung Galaxy Tab S6, S7, A (8-inch), and A9
            iOS
            • iPhone 12, 13, and 14
            • iPad Mini5

            Consider using other devices as long as they meet the current minimum operating system requirements. Salesforce recommends that customers conduct additional tests, including performance, security, and compatibility checks, before using these devices in production. On Android, manufacturer-specific customizations can interfere with mobile apps. Using the mobile app on untested devices can lead to functional and performance issues, and Salesforce may not be able to replicate or resolve these issues.

            Mobile operating systems reorganize and even close background apps to optimize memory consumption and keep the operating system performing at acceptable levels. The CG Cloud mobile app is supported only on mobile devices with 4 GB RAM or more. To use the app uninterruptedly, ensure that your mobile device has enough memory to support the app. For optimal performance, we recommend that you use mobile devices with 8 GB RAM when you use the CG Cloud mobile app alongside other apps.

             
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