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            Agentforce for Cart Operations in Communications Cloud (Managed Package)

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            Agentforce for Cart Operations in Communications Cloud (Managed Package)

            Use out-of-the-box Industries CPQ Apex invocable actions and preconfigured flows in Agentforce actions to perform essential cart operations in Communications Cloud with Communications, Media, and Energy & Utilities managed package. This out-of-the-box solution eliminates the need for custom Apex, helps sales reps efficiently manage quotes and orders directly with Agentforce, and improves customer experience.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with the Agentforce for Communications add-on

            Managed Package Icon This feature is part of the Communications Cloud managed package.

            You can use Agentforce to perform essential cart operations in Communications Cloud, such as creating an order or a quote, browsing products, adding products to the cart, configuring product fields and attributes, applying adjustments, submitting a draft order, replacing plans for existing assets, disconnecting line items, deleting line items, and applying promotions to a quote or an order. This simplifies the sales processes by ensuring accurate quotes and efficient order capture.

            To use invocable actions and flows for cart operations, add these licenses to your org.

            • Industries CPQ
            • Agentforce for Communications

            See Also

             
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