Agentforce for Communications Cloud

Boost the efficiency of your sales and service reps by integrating the assistive and autonomous AI capabilities of Agentforce into your business in Communications Cloud. Sales and service reps can use Agentforce to self-serve and quickly resolve their communications-related queries.

• Enable Einstein for Communications
  Enable Einstein for Communications to get access to powerful generative AI features across Communications Cloud. A predefined prompt template determines the context for information generation.
• Agentforce for Communications Billing Resolution
  Enhance the customer experience by improving the efficiency and accuracy of handling billing inquiries and disputes in Communications Service Console with the Agentforce Billing Resolution subagent. The assistive and autonomous AI capabilities of Agentforce provide comprehensive billing support, including retrieving outstanding balances and payment history, explaining charges, initiating billing disputes, and viewing unpaid bills. Agentforce can integrate with industry standard third-party billing systems such as Aria Billing to ensure the accurate and efficient handling of billing inquiries.
• Agentforce for Service Level Objective Insights
  Agentforce improves the efficiency of service reps by helping them analyze service level objectives against usage data during service degradation in Communications Service Console.
• Agentforce for Quote Recipients Grouping
  Sales reps improve their efficiency by creating recipient groups for quote using Agentforce in Revenue Cloud for Communications, reducing the manual task of selecting recipients to create groups. With quote recipient groups, sales reps configure and apply an offer to a group of recipients without cloning the offer for each recipient individually. This improves scalability, usability, and performance of quote line items by managing the offer in a single representation of the quote line items associated with multiple recipients.
• Agentforce for Cart Operations in Communications Cloud (Managed Package)
  Use out-of-the-box Industries CPQ Apex invocable actions and preconfigured flows in Agentforce actions to perform essential cart operations in Communications Cloud with Communications, Media, and Energy & Utilities managed package. This out-of-the-box solution eliminates the need for custom Apex, helps sales reps efficiently manage quotes and orders directly with Agentforce, and improves customer experience.
• Agentforce for Enterprise Quoting in Enterprise Sales Management (Managed Package)
  Use Agentforce for Enterprise Quoting to automate the most time-consuming parts of creating complex deals. Build tailored Agentforce actions for any customer implementation by leveraging Enterprise Sales Management APIs through invocable actions and methods. Automate tasks like location grouping, bulk settings, and quote copying to eliminate manual entry, reducing overhead and accelerating deal velocity.