Revenue Cloud for Communications

Revenue Cloud for Communications, part of Agentforce Communications, extends the Salesforce Revenue Management platform with industry-specific capabilities for communications service providers (CSPs). Built on the Salesforce Platform, it helps CSPs implement effective and consistent customer management processes.

It includes pre-configured product models and integrations tailored for the B2B and B2C markets. Use standard Salesforce objects and a rich array of Agentforce Revenue Management functionalities to streamline your operations. Access Revenue Cloud for Communications in your Salesforce org with the appropriate licenses.

Revenue Cloud for Communications ensures accuracy and reduces manual effort by integrating with tools for catalog management, product configuration, pricing, and fulfillment. This results in a more efficient sales cycle, improved pricing accuracy, and an enhanced customer experience.

This integrated platform helps communications service providers deliver AI-driven, future-ready operations by focusing on three strategic pillars and maintaining a focus on interoperability with industry standards.

• Enable an AI-driven enterprise with tools that surface data and insights, and through co-designed industry agents.
• Increase revenue, improve customer experience, and drive efficiency by extending industry capabilities beyond traditional middle-office functions.
• Ensure interoperability across the Business Support Systems / Operations Support Systems ecosystem and within the platform by adhering to industry standard frameworks.

Use Salesforce Go to discover, set up, configure, and monitor Revenue Cloud for Communications features from a centralized setup location. Access configuration resources and track feature usage without navigating multiple setup pages. Use preconfigured feature sets to configure and deploy your offerings quickly and efficiently.

• Licenses Required for Using Revenue Cloud for Communications
  To use Revenue Cloud for Communications, add these licenses to your Communications Cloud org.
• Revenue Cloud for Communications Glossary
  The glossary offers a comprehensive list of terms related to Revenue Cloud for Communications, with clear and concise definitions.
• Discover and Set Up Revenue Cloud for Communications Features with Salesforce Go
  Salesforce Go simplifies set up by providing an intuitive, streamlined platform to configure and deploy Revenue Cloud for Communications features quickly and efficiently. You can leverage Salesforce Go features and feature sets to configure and deploy your offerings with precision and scale.
• Revenue Cloud for Communications Prerequisites
  Before beginning the configuration of Revenue Cloud for Communications features, complete the preconfiguration to ensure a smooth and successful setup process. Tailor the sales experience by using permission sets and setup instructions to give each user precise access to the features they need.
• Quote Management and Order Fulfillment in Revenue Cloud for Communications
  Revenue Cloud for Communications helps communications service providers streamline sales processes, manage complex product catalogs, and drive revenue growth through intelligent quote-to-order management. Generate accurate quotes and convert them to orders seamlessly. Track subscription terms, and service commitments in a unified transaction flow.
• Components in Revenue Cloud for Communications
  Revenue Cloud for Communications uses easily configurable components available within the Salesforce platform.
• Cart Management and Order Fulfillment for Consumer Sales in Revenue Cloud for Communications
  Consumer Sales for business-to-consumer (B2C) provides a comprehensive solution for residential and small business users. Built on the Salesforce Platform, this setup empowers admins and developers to capitalize on the growing subscription market by using an enhanced cart-to-asset sales journey.